Gregory Seta Email & Phone Number

· Design, document, and implement optimized business processes· Provide effective communication and change management throughout the firm· Collaborate cross-functionally to understand requirements of all processes· Identify opportunities for improvement and streamlining of workflows· Research trends and emerging technologies in process automation· Provide strategic guidance to leadership· Oversee the implementation of improved workflows, ensuring seamless integration· Mentor and coach team members, providing guidance and support to ensure successful execution

New York, New York, United States

∙ Hired and trained team of 16 for new store opening∙ Cultivated a client-centric culture, leading to consistently positive customer feedback and NPS scores∙ Delivered highest employee satisfaction rating in market for four years∙ Promoted two sales associates and two opticians into leadership roles∙ Promoted four leaders into new roles or higher-volume locations∙ Led team of 40 across multiple locations during six-week store renovation∙ Successfully oversaw underperforming location for eight weeks, resetting selling and operational standards ∙ Built strong relationships with HQ partners to deliver best-in-market operational and inventory results∙ Recognized as a resource and peer-to-peer trainer for store systems, brand standards and more

New York, New York, United States

∙ Drove consistent best-in-district conversion and average order value over three quarters ∙ Reduced shrink by half to 0.7% in one inventory cycle

New York, New York, United States

∙ Worked closely with Fossil’s Director of Stores to develop brand strategies for sole US Skagen location ∙ Promoted six sales associates to leadership roles∙ Drove consistent best-in-brand conversion for six quarters∙ Staffed and remotely managed seasonal pop-up shop

New York, New York, United States

∙ Developed and led business acumen training for all New York City leadership teams ∙ Promoted five managers into new roles or higher-volume locations∙ Reset operational standards to achieve minimal 0.5% shrink

Bachelor'S Degree

Education record