Gregory Simms Email & Phone Number

Wilmington, Delaware

- Cisco Unified Call Manager and Cisco Unity 10.5.2 administration- Cisco Jabber 11.5.2- Infortel ISI Version 10.0 Call Reporting- MGCP and SIP configuration for both Cisco routers and switches- Avaya Site Administration 6.0 administration- Provisioning Manager Express administration- Cisco UCCX administration- Lead and actively participate in the planning, implementation and support of Telephony and Network services- Serve as liaison to vendors (e.g. Cisco, Avaya, low voltage wiring vendors and Telephony Service Providers) to facilitate service delivery and problem resolution- Review and provide feedback on business requirements to fully leverage technology to improve business functions- Serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer Teams- Able to cross-train technical staff, NOC Engineers and provide guidance in the development of BTS standards and the improvement of service delivery- Provide project architecture and oversight with in-depth technical expertise on infrastructure projects- Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers- Contribute to written proposals and develop technical documentation- Ability to clearly communicate problem/resolution process to customers or management- Help define standards and design patterns / paradigms for system development within a team

Mt. Laurel, Nj

Member of Technical Staff III- Member of the Voice and Video Enterprise team- Responsible for Cisco Voice and Video systems globally- Migration of Verizon retail and non-retail locations to the Cisco Unified Enterprise Admin Call Managers - Responsible for the IOS and SIP as well MGCP configurations on all Voice-only gateways, to include Cisco 3800 series, Cisco 3900 series, Cisco 2900 series, VG204, VG224, VG310 and Cisco ATAs - Cisco Jabber Client version 11.1.1- Viking E30-IP SIP devices

Member of the Voice and Video Enterprise teamResponsible for Cisco Voice and Video systems globallyMigration of Verizon retail and non-retail locations to the Cisco Unified Enterprise Admin Call ManagersResponsible for the IOS and SIP as well MGCP configurations on all Voice-only gateways, to include Cisco 3800 series, Cisco 3900 series, Cisco 2900 series, VG204, VG224, VG310 and Cisco ATAsCisco Jabber Client version 11.1.1Viking E30-IP SIP devices

Member of the Enterprise Call Manager TeamResponsible for the Cisco VoIP telephony system for the Verizon Wireless enterpriseConcentrated on site migrations, including 1600+ retail stores and 500+ non-retail locationsCisco Unity Voicemail buildsResponsible for MGCP and SIP configurations on all voice only and voice and data gateways

Secondary Lead for VoIP for the NEArea to include locations from Maine to Washington/Baltimore - Responsible for VoIP telephony system for the Philadelphia Region which consists of 105 retail sites, 6 Mobile Telephone Switching Offices, 4 Direct Business Offices and 1 Regional Headquarters - Assist in the project planning in the migration of all the retail stores in the NEArea to the centralized Cisco Unified Communication Manager - Assisted in the project planning of Warren, NJ RHQ migration to VoIP From the legacy NEC PBX systemAssisted in the project planning of Bedminster, NJ RHQ migration to VoIPAssisting in the project planning of Orangeburg, NY RHQ migration to VoIPResponsible for bringing up and testing network and VoIP telephony system for new store buildsResponsible for cutting Telco cost for the Philadelphia RegionProvide PC/LAN/WAN support for the Philadelphia regionInstallation of the Bogen Amp paging systemResponsible for all T1/ISDN circuit and POTs line (loop and ground-start) turn up and testing for all new retail locations in the Philadelphia RegionResponsible for the OC3 circuit turn up and testing for the Philadelphia RegionSupport retrofits and new store openings within the regionBuilt and Support new Cisco Communications Manager version 6.1.3 cluster build for the NEArea RHQ environmentBuilt and Support new Cisco Communications Manager version 6.1.3 cluster for the NEArea Retail environmentResponsible for implementing cost-saving solution to support the business via VoIPInvolved in the centralization of VoIP for the NEAreaResponsible for migrating Regional Headquarters with the NEArea to the new centralized Cisco Unified Call Manager Cluster

Installation and testing of the Aruba Wireless controllers - Northeast Area Lead for WAN Project - Secondary Lead for VoIP for the Northeast Area - Responsible for VoIP telephone system for the Philadelphia RegionDeployed VoIP telephone system to almost 50 retail locations including Regional Headquarters within 6 monthsResponsible for bringing up and testing network and VoIP telephone system for new store buildsProvide PC/LAN/WAN support for the Philadelphia regionSupport retrofits and new store openings within the region

NT Administration and Security for the Philadelphia Region, which includes Pennsylvania, Delaware, and New JerseyE-Mail Administration on Exchange ServerCreate and assign new NT user IDs and mailboxes for new hires, temps and consultantsResponsible for the termination of NT and E-Mail accounts upon an employees termination or transfer to new regionAssign permissions and delegate authority to personal and public folders, distribution lists, and on an as needed, individual basis.Assist in maintaining smooth operation of LAN and WAN.Single point of contact for equipment ordering for Philadelphia IT/Telecom departmentParticipate in small to intermediate projects for IT to meet the needs of the businessSingle point of contact for Peoplesoft related issues for Philadelphia IT/Telecom departmentProvide PC/LAN/WAN support for the Philadelphia regionSupport retrofits and new store openings within the region

Single point of contact for equipment ordering for Philadelphia IT/Telecom departmentSingle point of contact for resolving billing issues for Philadelphia IT/Telecom departmentResponsible for conducting Trend Analysis for all IT and Telecom related expenses for the Philadelphia regionResponsible for troubleshooting NEC phones and switch related issues for 31 store locations and headquarters for the Philadelphia regionResponsible for both IT and Telecom equipment inventoryParticipate in small to intermediate projects for IT and Telecom to meet the needs of the businessSingle point of contact for PeopleSoft related issues for Philadelphia IT/Telecom department.Provide PC/LAN/WAN support for the Philadelphia region

Single point of contact for coordination of hardware and software releases for entire East coastAssist in implementation process improvements to increase system reliability and availabilityChange Control database administrationFacilitate Change Control meetings with IT executivesQuality Controls performed on all change submissionsResponsible for “benchmarking” best practices with outside vendors, software applications and research organizations

Direct liaison between the regions and the IS Support CenterResponsible for escalated ticket resolution pertaining to regions assignedResponsible for backing up the Technical Analysts with the critical procedures when neededResponsible for maintaining updated regional information in the Knowledge Base critical to the operation of the IS Support Center

Member of the Technical Staff- Responsible for the analysis, troubleshooting and resolution of all incoming calls into the Information Systems Support Center for entire East Coast- Provide support to all Information Systems support groups including Data Communications, Telecommunications, Operations, PC/LAN/WAN, Desktop issues, Information Security and Application Support Teams for all Bell Atlantic Mobile regions.

Bachelor'S Degree, Business Management, 3.73 Gpa

Bachelor’S Degree, Information Processing Systems

Activities and Societies: 97 Credits towards Bachelor's degreeAdvanced AVVID Troubleshooting Verizonwireless, Morristown, NJ Cisco Call.

Associate, Business Administration