Gregory Slade Email & Phone Number

Team ManagementCoaching and MentoringEnsure adherence to policiesPromote a clean and friendly work environmentOperations ManagementManage shop flow including assisting technicians when neededTalking to customers to ensure they had an exceptional experienceAdministrative tasks related to ordering of supplies & other office dutiesAssisting with warranty related issues with the customer

Team ManagementCoaching and MentoringEnsure adherence to policiesPromote a clean and friendly work environmentOperations ManagementManage shop flow including assisting technicians when neededTalking to customers to ensure they had an exceptional experienceAdministrative tasks related to ordering of supplies & other office dutiesWorking with warranty related issues with the customer

Partner with store operations associates by ensuring compliance with operations processes (for example, Top Stock; Customer Availability Program (CAP), Aisle Location); educate store associates on the remodel processes (explaining the phasing plans and project status); and provide service to store customers. Execute remodeling workflows by delegating remodel tasks (for example, working modular); provide timelines and expectations; following up on timelines and expectations; and ensure the outcome of assigned tasks to meet project expectations.Assist in remodeling facilities by dismantling fixtures and displays, stocking merchandise, set up product displays; perform and update fixture signing; assist with store systems (for example, Point of Sale (POS)); and clean departments in areas that have been remodeled.

Columbia, Maryland, United States

Responsible for selling technology products and services to Staples customers. Acts as the team lead within the department driving computing sales, training and coaching team members on selling techniques, and inspiring other team members through positive attitude and behaviors  Serve as a leader within the retail organization with direct accountability to the Tech Selling floor. Provide coaching and feedback to all tech sales associates. Takes personal accountability for the tech sales team. Drive profitable sales and service while displaying high integrity and ethical behavior as a key holder for the store. Manage help desk tickets in a timely manner (using remedy) Respond to user issues via phone, email and remote desktop Provide user assistance in the operation of hardware and software Document user interactions in the help desk application Run diagnostics to resolve user reported issues Escalate issues to vendors Level Management Install, make changes, and repair computer hardware and software Follow-up with users to ensure issues are resolved Maintain 90% CSAT (customer satisfaction) and 90% QA (quality assurance) ratings.

Ensure exceptional service is provided throughout the customer's buying experience at CarMax. Communicate effectively both in-person, over the phone to discover the customer's wants, and needs. Serve as an advocate for CarMax by sharing what makes us the smart choice. Navigate and use various provided computer programs as selling tools. Consult and guide your customers to the appropriate next step based on their situation. Facilitate steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. Maintain a working knowledge of CarMax products and appropriately recommending them to customers.Read, collect, and transcribe data in order to complete accurate paperwork. Seek out opportunities for self-development, participate in training, and welcoming performance feedback. Build and maintain strong relationships and demonstrating excellent teamwork. Maintain the sales area so our vehicles and products are neatly and accurately displayed.Coach and train Sales Consultants to achieve goals as well as to ensure profitability through correct use of store systems and processes. Key responsibilities include fostering exceptional customer service, developing/mentoring Sales Consultants, and participating in recruiting and hiring to fuel company growth.