Gregory St. James Email & Phone Number

North Andover, Ma, Us

Ipswich, Massachusetts, United States

Working as a leading "Team Captain" for JMK Systems Solutions Inc. Responsibilities include directly managing the IT infrastructure needs of over 20 (indirectly over 100) businesses distributed across the east coast and central US. Daily technical responsibilities include: Virus and threat actor mitigation/resolution, Responding to SIEM incidents, Maintaining business continuity through outages and disasters, Maintaining/upgrading email infrastructure and mitigating phishing/spam campaigns, DNS/Certificate management for business web presence and compliance, Maintaining and hardening enterprise network infrastructure, Securing user access while maintaining system availability, Client/Server application support, Server administration, Setting up/troubleshooting VPNs, Mobile device support, Hardware troubleshooting/repair/replacement, Configuration of new hardware, Direct communication with vendors, Documentation of new procedures and fixes, Project management for larger upgrades, Research/recommendation/implementation of enterprise technology solutions, Onboarding of new clients, as well as any other helpdesk responsibilities that may come up while managing a team of direct and indirect reports.

Supporting over 100 companies across the East Coast and the Midwest, including multinational organizations, JMK System Solutions offers the unique opportunity of exposure to many varying IT environments. Role as a Datacenter Technician involves 90% of workload as remote, and 10% as on-site projects. Daily responsibilities include resolving backup failures/warnings within Backup Exec/Replay, Break fix, Client/Server application support, Server administration, Network troubleshooting, Setting up/troubleshooting VPNs, Mobile device support, Hardware troubleshooting/repair/replacement, Configuration of new hardware, Direct communication with vendors, Documentation of new procedures and fixes, Project management for larger upgrades, Research/recommendation/implementation of enterprise technology solutions and disaster recovery.

Ipswich, Massachusetts, United States

Supporting over 100 companies across the East Coast and the Midwest, including multinational organizations, JMK System Solutions offers the unique opportunity of exposure to many varying IT environments. Role as a Senior IT Specialist involves 90% of workload as remote, and 10% as on-site projects. Daily responsibilities include virus and breach remediation, DNS/Certificate management for business web presence and compliance, Resolving backup failures/warnings within Backup Exec/Replay, Break fix, Client/Server application support, Server administration, Network troubleshooting, Setting up/troubleshooting VPNs, Mobile device support, Hardware troubleshooting/repair/replacement, Configuration of new hardware, Direct communication with vendors, Documentation of new procedures and fixes, Project management for larger upgrades, Research/recommendation/implementation of enterprise technology solutions, Onboarding of new clients, and disaster recovery.

Major responsibilities include ensuring the customer has an exceptional experience from greeting to closing ticket. Serving as the repair technician at the Danvers location for over 4 years, often working on more than 20 customer units at a time, while maintaining a turn time of less than two days (comparatively, other stores in the surrounding area maintained a turn time of 2 – 5 days). Geek Squad is a highly customer-oriented and team-driven environment, where communication and proper division of labor is rewarded with speedy and accurate repairs. Daily tasks can vary from password resets, diagnostics of hardware and software, providing an accurate diagnosis and recommendation of services to clients within 5 minutes of greeting, software troubleshooting, network troubleshooting, virus removal, hardware repair/replacement, to keeping in touch with clients. Geek Squad also offers a unique opportunity to work with cutting edge technologies such as tablets, iOS, and Android devices.

Recruited for cooperative internship through Northern Essex Community College. Responsibilities include providing existing employees with lease refreshes/new hires with imaged PCs. Imaging of PCs to company-wide standards, policies, and user specific applications. Installation of assets with end users, and explanation of upgrades made over their existing assets. Managing support calls queue/troubleshooting over the phone, in person or via remote. Common troubleshooting includes Lotus Notes configuration, hardware/software, Blackberry configuration and support, and printers.

Bachelor Of Science (Bs), Computer Science: Information Technology

Associate Of Science (As), Information Technology

Business Management Honors Program