Associate Manager - Member Service
Current- Assist manager in timely resolution of issues arising with member companies.- Assist with completion of cost forecasts and resolution of associated edits.- Assist manager with review process of model companies according to Annual Review policy.- Complete monthly review of monthly settlements-related reviews including compliance, certification, and items related to tariffed rates, billing, and revenue reporting.- Assist in reconciliation and edit review process of annual Cost Study and High-Cost Loop submissions.- Answer questions from member companies and consultants on a wide range of topics including but not limited to: settlements, support funding (present and future), billing, plant and facilities related issues, mergers and acquisitions, tariffs and tariff elections (primarily T4 and T5), NECA membership, accessing NECA resources, and managing NECA application access.- Maintain contact and foster relationships with member companies and consultants. Anticipate and help coordinate with the training team for on-site training visits. Represent NECA at regional events.- Identify areas of improvement within IR – Member Service and provide feedback or take responsibility for orchestrating improvements.- Attend regular training on a wide variety of topics including those related to regulatory changes, accounting, technology, and NECA systems