Role• Focusing on exceeding customer expectations.Part of a team that was consistently in the top 20% in the Volvo network for customersatisfaction and on occasion in the top five.• Achieve monthly targets.Regularly hitting monthly sales targets. Leading salesman in 2010 & 2011.• Liaising with customers to answer and resolve their queries.I am advantaged by having an all round understanding of the business, this hasserved me well when dealing with customers.• Presenting Finance and insurance.Promoting finance from the manufacturers finance house. Sourcing lines of credit forsubprime customers. Presenting and selling GAP insurance.• Maintain on a daily basis all administrative systems and procedures.Experience with Kalamazoo and Pinnacle DMS. Recording and producing daily and monthlyfigures.Capturing customer data.• Identifying cross and up selling opportunities.Promoting and selling manufacturers accessories, specialised interior and exteriorprotection kits, manufacturers service plans.