Taylor Management at Saw Creek Estates Community Association Bushkill, PA April 2022-presentLarge-scale Community Association Manager• Formulate and administer the Board-approved $6.7 million budget while managing a Gold Star gated community in the Poconos consisting of over 2700 single family homes, six pools, indoor and outdoor sporting facilities, two lakes a restaurant/bar and a ski hill. • Responsible for both the hiring and removal of all Association employees. Set the compensation for Association employees, within budget requirements and job descriptions, and have general responsibility for employee performance with eight direct reports and a staff of approximately 150 people during peak seasons. • Negotiate contracts for the Association, subject to Board approval.• Manage multiple projects with budgets in excess of $500K US each. • Recommend Community strategic and tactical plan priorities and execute same whenapproved by the Board. Ensure that statutory, utility and contract terms concerning the Association, or its members, are met and that the Board is notified of violations.• Keep the Board and its members informed about the conduct of Association affairs.

Grandview II at Riverwalk PI Condominium Assn West New York, NJ March 2015 – April 2022Mid-rise Luxury Building Community Association Manager• Provided on-site property management for a self-managed luxury condominium community consisting of 168 residential and five retail units located on the Hudson River on the “Gold Coast” of New Jersey.• Managed Association through transition litigation resulting in settlements exceeding $20 million US.• Directed a $1.75 million building-wide life safety upgrade and established protocols for periodic systematic building stability testing. • Formulated and administered an annual expense budget of approximately $1.6 million.• Responsible for the successful recruiting, hiring, training, and supervision of all building staff positions.• Identified and negotiated with contractors for various maintenance and renovation projects and provided supervision to ensure quality, safety, and full regulatory compliance.• Monitored all aspects of property and business operations to ensure the highest levels of customer service. Gave support and guidance for legal and engineering professionals regarding transition litigation.• Set up and maintained procurement methods and standards for the Association.

Director of Operations August 2004-October 2014• Promoted to Director of Operations responsible for the oversight of all areas of the business including regulatory compliance, contract negotiations, staffing, recruiting and employee development, budgeting, procurement, policy development and implementation, SOP’s and P&L reporting. • Provided quality management for multiple healthcare facilities. Consult regularly with clients on safety code interpretations and provide solutions based on acceptable remediation measures. Lead facility audits and spot inspections to ensure service quality and compliance with Life Safety Code, OSHA, CMS and HUD requirements. Negotiate all vendor and union contracts.• Built strong relationships with all levels of staffing, clients, and with government regulators and union leaders. Provide each customer with a quality assurance program that maintains a high level of satisfaction and mentor Regional Managers and Departmental Directors to achieve company as well as individual goals.

• Responsibly managed multiple contract service budgets totaling more than $3.8 million annually.• Developed training guidelines, continuing education, and mentoring programs for all management and hourly positions.• Established an excellent reputation with local and state inspectors, local regulators, and union officials.

Entrusted with the successful selling of same-day messenger services for a company with annual revenues exceeding $5 million through new customer prospecting and through the growth and development of existing clients. Eclipsed sales goals by successfully negotiating service agreements and contracts and by building sales through customer satisfaction and proven cost control advantages. Realized individual sales growth that out-paced budgeted projections by 30 percent in first 18 months.Excelled at providing customer satisfaction in an industry that is, by its timely nature, extremely difficult to execute.Provided logistics and operational assistance during peak business hours to ensure the best possible service.

Managed the daily operations of a busy 200-seat restaurant and bar in Cranford, New Jersey for a company with holdings that included fine, corporate, and family dining establishments. Responsible for individual unit operations, promotion, weekly food and beverage inventory audits, P&L reporting, staffing, and budgeting based on projected sales.Recognized for recording top same-unit quarterly sales for 4th quarter of 1998 and for exceeding previous single month sales records by more than 15 percent. Drove profits by establishing a higher liquor sales ratio via aggressively promoting the company’s beer bar concept and by delivering customer satisfaction beyond the expectations for a neighborhood tavern.Educated restaurant personnel through fun and informative daily staff meetings and pre-opening highlight discussions.