Gregory Wallace Email & Phone Number

Washington, Dc, Us

Independence, Ohio, United States

• Recognized and received Continuous Improvement Award (March 2021) for reducing unnecessary follow up calls with insurance payers that resulted in over 2,000 hours in time savings annually.• Certified Peer Sponsor for new caregivers.• Trained multiple caregivers at one time virtually during new hire period.• Continued providing process advice and assistance for caregivers post new hire period.• Defined and implemented quality and productivity process improvements of the workflow for Cleveland Clinic community hospitals. • Maintained previous role responsibilities.

Independence, Ohio, United States

• Cross-trained in all areas of authorization including verification, pre-certification, eligibility, benefits, copays, deductibles and out of pocket expenses using.• Cross-trained in working international and surgical change cases.• Worked directly with insurance payers for resolution to accounts (pending, denied or appealed).• Advanced interest and use of EPIC.• Perfect quality assurance score for 2 straight years.• Communicate with physician offices to obtain clinical information and proper procedure codes.• Defined and implemented detailed process workflow for caregivers.• Formally recognized by fellow caregivers for strong work ethic, attention to detail and desire for continued education within role.• Participate in courses focused on professional development offered by the Cleveland Clinic.

Silver Lake, Ohio

• Recognized as Employee of the Month (June 2016).• Managed and trained new employees.• Held employees and members accountable for club expectations.• Created personal relationships with members in a professional work setting.• Attended to all members needs as requested.

Oxford, Ohio, United States

4 semesters of hands on experience in a professional clinical setting with Miami University division I and club sports teams• 250+ documented clinical hours per semester• Managed underclassman students clinical schedules and instructed underclassman students in the clinical setting• Observed medial meniscus tear surgery and managed post rehabilitation care• Assisted the Certified Athletic Trainer in injury prevention, rehabilitation, injury assessment, athletic practices and competitions• Recorded patient evaluations and rehabilitations• Communicated athlete’s injuries and return to play criteria with coaches