I oversee all aspects of order fulfillment from e-commerce integrations to shipping and logistics. I lead a cross-functional team of direct marketing professionals including sales, operations, account management, vendor relations, and information technology.

I was selected to COO role based upon strong business acumen and proven expertise with sales management, product knowledge, and organizational growth. I promoted significant awareness to product capabilities, including direct mail, email, social media, digital display, SaaS, OTT / CTV, and identity resolution. I oversaw daily operations of the organization including human resources, product management, vendor relations, and business development.

I led a dedicated 110+ person team of commercial printing and direct marketing professionals. I oversaw operations, procurement, sales, human resources , and vendor relations. I generated $20MM in annual revenue by coordinating with executive team to perform workflow audits, identify areas of improvement, and implement processes to increase efficiency and grow revenue.

I led 100+ technology, printing, and fulfillment professionals during a time of significant organizational growth. I maximized profit by improving workflow processes and controlling all costs and expenses.

Graduate of CGX's (now RRD) 2-3 year training program in organizational leadership. I oversaw various departments including account management, facility operations, estimating, purchasing, accounting, and sales.