Gregory Welch Email & Phone Number

United States

I manage the full product lifecycle for Read&Write, SpeechStream, and ReachDeck, while playing a key role in sales operations by creating demo plans and technical presentations for prospects. I own the product strategy, roadmap, and development, ensuring alignment with market demands and customer needs. I collaborate closely with sales teams to develop strategic demo plans, provide ongoing training on AI feature positioning, and handle technical objections, which has improved product and sales alignment, boosted confidence, and increased conversion rates. I’ve successfully introduced new product features that address customer pain points and deliver measurable value, while partnering with UI/UX teams to enhance product accessibility and user experience.

Woburn, Massachusetts, United States

I provided high-level technical support to assist the sales team in closing deals by guiding customers through deployment and installation processes. Collaborating with developers and product managers, I resolved technical issues to ensure smooth product implementations. Additionally, I played a key role in transitioning customers from perpetual licensing to SaaS, offering expert guidance during onboarding. I also authored support documentation and trained new technical support engineers, ensuring the maintenance of high service standards.

Greater Boston Area

I managed the licensing process between SuiteCRM and internal products, identifying bottlenecks and implementing improvements to streamline operations. I developed KReports for various departments, enhancing reporting capabilities and supporting better decision-making. Additionally, I led the transition from GoldMine to SugarCRM, and later to SuiteCRM, ensuring a seamless system migration and successful user adoption.

Woburn Ma

Work with school districts, State DOEs, and higher education institutes with deployment of our award winning software. Work with Windows and Google APIs. Write and publish support articles for our support website. CRM champion. Sugar CRM and Goldmine CRM. Find and log bugs with development team. Proficient in Microsoft Office and Google drive.

Woburn Ma

Sales representative for Alabama, Mississippi, and Louisiana. I provide a universal approach to learning for all types of learners with our award winning software. I consult with universities, colleges and school districts. Some positions I work closely with are IT, technology integrators, curriculum specialist, disability services, instructional coaches, and media specialist.

Bachelor Of Science (B.S.), Business Management

Activities and Societies: Springfield College lacrosse captain. Junior Achievement program. Teachers Aid Pottenger Elementary Springfield.

Education record