Gregory Williams Email & Phone Number

80 Collins Street

Offer a range of knowledgeable, technical and excellent customer support services and advice to stream line effective use of IT resources across Parliament of Victoria at 2 Sites at Spring Street and 128 remote locations across Victoria with around 900 users.Key Responsibilities:Provide 1st and 2nd level support to Members of Parliament, Members Electorate Offices and all Parliamentary staff and officersKnowledgeable is MS Office Suite, Lotus Notes, Adobe Creative Suite to… Show more Offer a range of knowledgeable, technical and excellent customer support services and advice to stream line effective use of IT resources across Parliament of Victoria at 2 Sites at Spring Street and 128 remote locations across Victoria with around 900 users.Key Responsibilities:Provide 1st and 2nd level support to Members of Parliament, Members Electorate Offices and all Parliamentary staff and officersKnowledgeable is MS Office Suite, Lotus Notes, Adobe Creative Suite to provide prompt solutions Strong technical and problem solving skills to support and assist the host of software across industry and excellent customer service skills to make sure every customer experience is a memorable one Support over 900 users at Parliament House and 128 Remote locations across Victoria Lotus Notes 8.5 Account creation and administration, set and troubleshootActive Direction account creation, deletion and maintenanceManage supplier relationships in Mobile Phones Set up of mobile devices including IPhone, IPad, Android devices and Blackberry services including BAS (Blackberry Admin Server)Consistently meets and exceeds Service Desk KPI and constant top performer in resolution of Service Desk tickets (KPI)Creation of Documentation for IPad Traveller and set up procedures as well as deployment of serviceSet up and configuration of CISCO Call Manager and CISCO IP phones Installation, configuration and support users using wireless networksNetwork and stand-alone printer, installation and supportServer monitoring and liaison with vendors for service provisioning Monitoring WAN and LAN for Procurement of Mobile Devices from Suppliers and Set up Support of the Telstra Next G wireless cards Show less

Provided support for any IT related issues for 700+ users across multiple cities around Australia and internationally by displaying detailed understanding of supported services with high levels of excellent customer service and incident ownership across incident lifecycle to satisfactory resolution. All above including:6 Sigma Green Belt project on Administration Rights on PC Supporting 700 + users on and off site - using SMS, SCCMFirst Call Resolution rate at an average… Show more Provided support for any IT related issues for 700+ users across multiple cities around Australia and internationally by displaying detailed understanding of supported services with high levels of excellent customer service and incident ownership across incident lifecycle to satisfactory resolution. All above including:6 Sigma Green Belt project on Administration Rights on PC Supporting 700 + users on and off site - using SMS, SCCMFirst Call Resolution rate at an average of 80%Customer satisfaction rate at an average 4.8 out of a possible 5Procurement of hardware and softwareDesktop and Laptop buildsTraining users on software and hardware Show less

Support National Phone network call centre for thousands of users across CanadaProvided timely resolution of client inquiries as the point of contact for TELUS Mobility clients including activation, service, billing, and equipment inquiries Mobile phone programming and set upStrong diagnostic and problem solving skills Multi tasking on various applications Achieved over 95% in customer service scores

Responsible for merchandising, inventory control, loss prevention, client relations, organization, display and maintenance of merchandise. Coaching of staff in sales as well as customer service.Ordered inventory and as well as shipping and receiving. Achieved “Gold Star” status for entire year in sales, was in top 20 in Canada. Lead entire team in sales and maintained high sales standards. Extensive knowledge of working and programming of TELUS phones; Successfully manage… Show more Responsible for merchandising, inventory control, loss prevention, client relations, organization, display and maintenance of merchandise. Coaching of staff in sales as well as customer service.Ordered inventory and as well as shipping and receiving. Achieved “Gold Star” status for entire year in sales, was in top 20 in Canada. Lead entire team in sales and maintained high sales standards. Extensive knowledge of working and programming of TELUS phones; Successfully manage daily operations of $5 million sporting goods retail store, including management team of 5 and over 60 employeesResponsible for driving sales to reach budget. Hire, train, motivate and lead staff of 100 employees. Accountable for ensuring all elements of sales, inventory, shipping and receiving, operations, personnel and merchandising while achieving overall goals set by company. Oversee Department Managers performance and aided in training and developing of their skills. Set up and conducted various “product knowledge” sessions for all staff..Responsible for merchandising, inventory control, loss prevention, client relations, organization, display and maintenance of merchandise. Show less

Toronto, Canada Area

Successfully manage daily operations of $5 million sporting goods retail store, including management team of 5 and over 60 employeesResponsible for driving sales to reach budget. Hire, train, motivate and lead staff of 100 employees. Accountable for ensuring all elements of sales, inventory, shipping and receiving, operations, personnel and merchandising while achieving overall goals set by company. Oversee Department Managers performance and aided in training and developing of… Show more Successfully manage daily operations of $5 million sporting goods retail store, including management team of 5 and over 60 employeesResponsible for driving sales to reach budget. Hire, train, motivate and lead staff of 100 employees. Accountable for ensuring all elements of sales, inventory, shipping and receiving, operations, personnel and merchandising while achieving overall goals set by company. Oversee Department Managers performance and aided in training and developing of their skills. Set up and conducted various “product knowledge” sessions for all staff..Responsible for merchandising, inventory control, loss prevention, client relations, organization, display and maintenance of merchandise. Was “Stars of The Week” for 16 weeks in a row for outstanding achievement and significant contribution to store’s success in competition over 150 stores across CanadaDemonstrated meticulous detail for quality merchandising. Exceeded expectations of customers and customer service. Was responsible for set up of Store promotions and Sale Set Up. Show less

Diploma, Creative Advertising

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