Gregory Williams Email & Phone Number

Cary NC (Metlife Inc.)

• Metlife Insurance Inc.Primary point of contact between Metlife LATAM Application Teams and the Metlife US Global Data Center Program for Application Readiness Team activities.
• Performed eMPIR (migration tool) application instruction set training of peers.
• Performed activities associated with changes and updates in the eMPIR (Migration Tool).
• Applied and Verified Instruction set templates to Software application entities.
• Reviewed and confirmed completeness of Software Application Instruction Sets prior to migration.
• Highlighted to upper management issues found during reviews of the Instructions prior to migration wave execution.

Morrisville, NC

• Nabla Communications/Apex Systems Inc.Network Support /Software Upgrades Engineer February 2009-Present
• Currently supporting Linux O/S base CTM/TTY product for the hearing impaired for Ericsson.
• Currently providing support for diagnosing, troubleshooting and correcting software and hardware related issues associated determine the health and condition of Linux client Servers.
• Researching COTS products for future migration of current Document Management System.
• Executed and Tested software fixes from current stream provided by engineering utilizing automated scripts within Wireless Packet Network System prior to system upgrades.
• Provided support for installations of new Wireless software and hardware, for both Domestic and international customers.

• Sony Ericsson/Software GoldsmithField Application Test Engineer 2007 – 2008
• Executed testing mobile GSM phone applications within a 3GPP (All-IP Network TS 22.258 V8.0.0) environment. Installed new customization software and new features on various phone products for ATT’s wireless. Tested all.
• Organized and facilitate phone strategies for testing in North America and South America within AT&T’s wireless network. Effectively work independently and within team in various US markets. Performed interpretation of.
• Effectively utilized HP’s Quality Center for a repository of all Phone test cases for the support of North and South America.
• Performed voice & data call reliability testing in various markets in the US to verification of bug fixes on various domestic and international phone types 2G and 3G.
• Performed call processing, stress testing, logging, voice quality tests on various phones.

• Tested WEB and of purchases from the internet or WEB storefronts and downloaded of MP3 files to proper applications servers by means of gateway. WAP (Wireless Application protocol) applications by means of purchases.
• Executed and tested OQ (Operational Qualification) scripts for the purpose of reinitializing or restarts applications and DBA reporting on Solaris 2.8 environment. Experience testing mobile GSM phone applications.
• Executed test plans covering the major components of systems applications related to pre-paid and Post paid wireless hand held devices.
• Executed OQ (Operational Qualification) tests based on the test plan to ensure proper operation of software and its freedom from defects.
• Reported problems and document results of tests, logs problems into the defect tracking system and develops solutions to resolve problems.
• Assisted with development of department standards and procedures for QA department.

Computer Networking

MCSE Courses; A+ Cert classes; Client and Server Classes

Aas, Electronics Technology

Activities and Societies: SGA Senator Electronics Technology