Gregory Williams Email and Phone Number
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Technology executive/applied statistician with > 15 years experience building, scaling, and leading customer facing organizations within a broad array of SaaS verticals including fintech, enterprise social-networking, edtech, mobile-gaming, analytics platforms, digital media, and digital marketing. Large team leadership roles at Microsoft, Adobe (boomerang), and Salesforce.Functional Expertise: Analytics & Decision Science • Business Strategy • People Leadership & Development • Operations • Management & Leadership • Communication • Corporate Culture Transformation
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Director, Customer Success And GrowthAdobeNew York, Ny, Us -
Director, Head Of Customer SuccessAdobe Jan 2022 - PresentSan Jose, Ca, UsI lead a 50-person Sales & Services organization within Adobe's Growth businesses in North America focused on Document and Creative Clouds. In addition, I have global responsibility for the Adobe Sign Embed Partnership Management organization.
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Director, Head Of Americas Technical ArchitectsSalesforce Jan 2020 - Jan 2022San Francisco, California, UsI led the 20-person North America CSM team for Datorama, Salesforce's marketing data integration platform. My team included engineers and data science professionals (people managers & individual contributors), who provided analytics consulting services as well as "hands on keyboard" technical execution services to Salesforce's most strategic customers. I owned the product adoption strategy and was responsible for the services sales, delivery, and renewal KPIs for the group. -
Senior Manager, Americas Enterprise Customer Success ManagementAdobe Jun 2016 - Jan 2020San Jose, Ca, UsLeader of the 17-person North America Customer Success Management organization for the Creative Cloud Enterprise and Document Cloud business units (>$350 MM ARR Book of Business). In this role, I owned the product adoption and retention KPIs and drove the GTM strategy for the organization.
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Sr. Manager, Customer Success ManagementMixpanel Jun 2015 - Jun 2016San Francisco, Ca, UsDesigned and scaled the Enterprise Customer Success Management program at this Y-Combinator-backed mobile analytics start-up. -
Director, Partner Success ManagementSkillz Inc. Jan 2015 - Jun 2015Las Vegas, Nv, UsBuilt Partner Management department from ground up at early-stage, venture- backed mobile gaming platform. Highlights include: hired team and designed automated workflows for scale, defined KPIs for Partner Management and Sales Engineering teams, and developed a partner engagement lifecycle that included processes and best practices for on-boarding and up-selling partners. -
Sr. Manager, Customer Success ManagementMindflash (Acquired By Applied Training Systems) Nov 2013 - Jun 2015Built the Account Management department from the ground up. Developed and led implementation of a strategy that decreased customer attrition by 60% in first 5 months and increased product up-sells and renewals.
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Team Lead, Customer Success Management - Pacific NorthwestMicrosoft Jul 2011 - Nov 2013Redmond, Washington, UsPlayer/Coach for Yammer/Office 365 Customer Success Vertical in the Pacific Northwest. Responsible for $35 million book of accounts. -
Enterprise Customer Success Management, YammerMicrosoft Jul 2011 - 2012Redmond, Washington, UsYammer is a Social Networking start-up focused on improving communication and team collaboration in the enterprise. It is a SaaS platform that was acquired by Microsoft in 2012 for $1.2 billion.
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ConsultantFactset Research Systems Sep 2008 - Jul 2011Norwalk, Connecticut, UsAdvised major hedge funds, investment banks, and wealth management clients on data and technology strategies. $5 million book of business.
Gregory Williams Education Details
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Columbia UniversityStatistics -
University Of Alabama At BirminghamFinance
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University Of Alabama At BirminghamEconomics
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Ramsay High School
Frequently Asked Questions about Gregory Williams
What company does Gregory Williams work for?
Gregory Williams works for Adobe
What is Gregory Williams's role at the current company?
Gregory Williams's current role is Director, Customer Success and Growth.
What is Gregory Williams's email address?
Gregory Williams's email address is gw****@****ail.com
What is Gregory Williams's direct phone number?
Gregory Williams's direct phone number is +120564*****
What schools did Gregory Williams attend?
Gregory Williams attended Columbia University, University Of Alabama At Birmingham, University Of Alabama At Birmingham, Ramsay High School.
Who are Gregory Williams's colleagues?
Gregory Williams's colleagues are Nam Nguyen, Karthi Keyan, Asadul Shaikh, Kalish Kavitha, Mark Joseph Castillejo, Moon Shane, Ali Drissi-El-Bouzaidi.
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