Gregory Wood

Gregory Wood Email and Phone Number

Principal Business Strategy Analyst @ Discover
West Jordan, UT, US
Gregory Wood's Location
West Jordan, Utah, United States, United States
About Gregory Wood

My name is Greg Wood, and I am a Principal Learning Consultant at Discover Financial Services. I have over 2 decades of Financial Services industry experience, including more than 14 years in Learning and Development. My passion for learning has led to roles as a facilitator/trainer, project/program manager, learning technology analyst, and learning consultant. I am dedicated to creating programs and environments that promote learning and growth and am currently working on creating skill-based and role-based learning paths. I work to develop others and to create environments that encourage others to be successful. I have accomplished this by building trust among those around me, leading by example, and creating open learning environments.I continuously and actively seek taking on new projects and enjoy challenges, working with others, and building strongly respected working relationships. To further build these existing skills, I pursued and completed my bachelor’s degree in business administration from the University of Florida, graduation in August 2022.

Gregory Wood's Current Company Details
Discover

Discover

View
Principal Business Strategy Analyst
West Jordan, UT, US
Website:
discover.com
Employees:
21509
Gregory Wood Work Experience Details
  • Discover
    Principal Business Strategy Analyst
    Discover
    West Jordan, Ut, Us
  • Discover Financial Services
    Principal Learning Consultant
    Discover Financial Services Jan 2023 - Present
    • A member of the Learning Strategy team for the Business Technology department.
  • Discover Financial Services
    Lead Human Resources Technology Analyst
    Discover Financial Services Aug 2017 - Jan 2023
    • Built strong relationships with team members, business partners, and management through consultation and coaching to increase job/system knowledge. • Consulted and partnered in testing new training deliverables and LMS functionality.• Managed projects such as process improvement, product enhancements, and testing.• Managed testing, loading, and assigning of new learner-centered training deliverable resulting in deployment of 12 new courses and over 1500 unique employee assignments.• Coordinated complex updates to existing content and the loading of new training content. • Collaborated in auditing via training transcripts, training assignment information, and completion data.• Create catalog items, knowledge bases, and knowledge articles in ServiceNow after completing needs analysis with business partners to determine scope and deadlines of work.• Built test scripts and managed the UAT process for the myHR Portal (in Service Now) launch.
  • Discover Financial Services
    Senior Associate, Onboarding Project Manager
    Discover Financial Services Dec 2015 - Aug 2017
    • Co-created nearly 300 Onboarding Training Plans (OTP), leading design of 70 OTPs from Needs Analysis through deployment while working under tight deadlines and managing competing priorities.• Collaborated with business partners to ensure content accuracy, completeness, and quality of onboarding programs during the build, maintenance, and periodic review processes.• Established partnerships and relationships with business partners from multiple departments. • Obtained business approvals on all Needs Analysis and assisted in obtaining required legal/compliance approvals on training content.• Conducted monthly audits to ensure receipt of enrollment requests, accuracy of training assignments, and completion of training plans. • Assisted in documenting and validating over 50 OTP Policies and Procedures.
  • Discover Financial Services
    Training Specialist
    Discover Financial Services May 2008 - Dec 2015
    • Trained new and existing employees in the skills, knowledge, systems, policies, procedures, and regulations necessary to meet and exceed company and personal standards in a competitive environment.• Became a subject-matter expert for the following departments: Collections, Customer Service & Marketing, Product Sales, Personal Loan Underwriting, and Fraud Prevention.• Oversaw employee schedules, timekeeping, and the corrective action process.
  • Discover Financial Services
    Team Leader
    Discover Financial Services May 2005 - May 2008
    • Lead, coached, and developed employees through one-on-one coaching, group training, and observations. • Ensured compliance to guidelines and policies through audits, monitoring of work, monthly reviews, and performance evaluations.• Coordinated team schedules to ensure appropriate staffing and management coverage for the department.
  • Discover Financial Services
    Training Specialist
    Discover Financial Services Nov 2004 - May 2005
    • Facilitated new hire training program, preparing employees to complete all aspects of their new role while meeting or exceeding standards.
  • Discover Financial Services
    Section Leader
    Discover Financial Services Oct 2002 - Nov 2004
    • Coached, developed, motivated, and managed diverse teams of collections representatives while providing a quality-focused atmosphere through actively ensuring compliance with all guidelines and regulations.
  • Discover Financial Services
    Collections Representative
    Discover Financial Services Feb 2001 - Oct 2002
    • Collected and managed a portfolio of delinquent accounts while exceeding quality and collections goals and providing world-class customer service.

Gregory Wood Education Details

Frequently Asked Questions about Gregory Wood

What company does Gregory Wood work for?

Gregory Wood works for Discover

What is Gregory Wood's role at the current company?

Gregory Wood's current role is Principal Business Strategy Analyst.

What schools did Gregory Wood attend?

Gregory Wood attended University Of Florida - Warrington College Of Business, Salt Lake Community College.

Who are Gregory Wood's colleagues?

Gregory Wood's colleagues are Olga Perez, Krishnasai Bandarupalli, Lucinda Gray, Emily Zhang, J.c. Watkins, Brian Lever, Beth Fuller.

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