Gregory Wright Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Provide server-level support including server application implementation, management, and troubleshooting.• Microsoft O365 administration. Management of Azure, Exchange, SharePoint, OneDrive, Veeam backups, etc.• Ivanti server and client software management including silent installs, patching, and Mobile Device Management. • Active Directory administration managing users, security groups, and OUs.• File server backup and restores using Veeam.• VMware vSphere use for administering Microsoft servers.• Citrix Cloud and on-site App Server management.• Manage IT automation using AppWorx to schedule and run modules and chains of programs. Submit requests from developers for code changes. On-call after hours for AppWorx aborts to resolve code issues with developers. Job queue supervision for potential issues such as long running jobs.• Various application administration including user management, feature management, and issue troubleshooting.

Charlotte, North Carolina, United States

Provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Troubleshoot and solve problems in a timely and accurate manner and provide end-user assistance. Monitor and maintain the company desktop\laptop computer systems, installations, imaging, and configuring hardware and software. Respond to, document, and resolve service tickets.• Central point of contact for multiple OS platforms (including Windows 8\10, MAC OS and iOS) on desktop computer hardware and peripherals and various computer programs and applications.• Perform support and provide exceptional customer service on all hardware, software and other equipment. • Analyze network issues, monitor tasks, escalate issues and provide effective resolutions for IT issues. Coordinate with team members to resolve all end user issues effectively.• Provide training (including occasional classroom training courses) when needed and train new users on use of computer equipment, network login practices, and remote connectivity practices.• Create, maintain and publish relevant support documentation in order to assist all end users for a quick resolution on incidents and service requests and enable users to become more self-sufficient.

Charlotte, North Carolina Area

Second level IT support resolving incidents and providing new hardware. Supporting employees in a fast-paced environment by troubleshooting software issues, fixing hardware problems, and providing new computers in an environment with both Windows 10 and macOS Mojave operating systems.• Resolve incidents escalated by a Service Desk within an SLA.• Provide new hardware as requested.• Use ServiceNow to manage inventory and document incidents and tasks.• Support and deploy Apple laptops running macOS 10.14 Mojave.• Utilize SCCM to distribute software, provide remote assistance, and troubleshoot issues.• Build new computers using PXE and copying user data with USMT.

Charlotte, North Carolina

Develop web pages on the company website using content and designs created by the Marketing Department that represent the company’s mission. Create emails that engage clients in participating with the website to inform of current progress of investment strategies.

First line of IT support in a fast-paced production environment to troubleshoot end-user problems with company IT systems. Provided new and updated software and hardware. Made repairs, resolved technical problems, and provided follow up prioritized based on urgency.

Provide computer help desk support and technical training on hardware/software to end users. Document help desk tickets/resolutions, and provide overall assistance in daily administration. Perform set-up, break-down, and transport of agency equipment on an as-needed basis.

Springfield, Massachusetts

Organized the labs, assisted students and professors, and monitored the users. Students and professors came to me when they had issues with using the computers, printers, or projectors. Helped people to use the software including Microsoft Office and Internet Explorer. Closed the computer labs in the afternoon by shutting down the machines and securing the rooms.

Bachelor Of Science - Bs, Information Technology With A Focus On Web Development.

Associate'S Degree, Network Security

Activities and Societies: Phi Theta KappaPhi Theta Kappa Honor Society Member