Gregory Peterson Email & Phone Number

Bloomingfton, Mn

IDeaS is a world-wide leader in Revenue Management in the Hospitality industry. IDeas is part of SAS, a global business analytics company.

Golden Valley, MN – 763-233-5800Three-Studio and Mobile Services Fitness and Lifestyle Company – with focus on Personal Training and Lifestyle Management. Provided Software Innovation, Process Improvement, luxury–level Customer Services Training, Project and Facilities Management Services.

92 Room, Limited-Service, 3 Diamond rated Hotel with Restaurant/Bar and 5,000 sq. ft. of Banquet Space.Responsible for all Hotel Operations, HR and Accounting. Developed new Accounting and HR processes. Trained leadership staff in new Quality Initiatives. Improved Customer, Operational and Payroll metrics. Trended Hotel Overtime from 7% of total payroll to .6% (90% reduction) in 3 months. Achieved a score of 985 out of 1000 in most recent Corporate QA, resulting in a ranking in the top 5% of Brand.

255 Room – Full Service Luxury Hotel - 4 Diamond rated with 15,000 sq ft of Banquet space, 2 F&B Outlets and 24-Hour ServicesResponsible for Operations and Management of the Hotel’s Front Office. Demonstrated global approach to providing high-quality Customer Experiences, coordinating with all Departments as needed. The Hotel featured a client base ranging from Business Leaders, Pro Athletes, Entertainers and Artists. Demonstrated financial success in balancing Services and Standards in everything from high-volume through contingency environments. Created Corporate SOP Manuals for Front Desk, Service, Concierge, Bell/Door/Valet and Housekeeping for use at all Graves Hospitality Properties. Developed Process to improve and monitor daily Guestroom Revenue and introduced un-mined revenue from Banquet Telephones. Developed New Employee Certification Process per position encompassing Skills, Knowledge and Behaviors necessary for success and documenting. Trainer of Hotel’s Customer Services section of New Employee Orientation. The Hotel was awarded AAA 4-Diamond Award for the 1st time in 2006 and subsequent 4 consecutive years. Ranked 2nd and Best of the America’s, in marketing Partner, World Hotel’s Property Survey of 660 Independent Luxury Hotels worldwide.

256 Room, Full Service Hotel with 8,000 sq ft of Banquet space and Axel’s RestaurantResponsible for management of Front Office, Housekeeping and Engineering in addition to operations of the Front Office. Inclusive of the Front Office operation is the Revenue Accounting and AP operations of the Hotel. Current developments include “Yes I Can” training for each Department, creating standardized policies and practices for the Front Desk Operation, creating expanded accountability and quality standards for public space cleaning. Developing a Hotel Revenue Specialist, Acct/AP Specialist and expanding transportation section to 4 vehicles and 12+ drivers. Hired under false pretences

247 Room, Full Service Conference Center with 40,000 sq ft of Conference space. Featuring 2 Full Service restaurants and Health ClubProviding Front Office Support & Training to Radisson Corporate Standards. Provided training of new Front Office Manager, operated as Revenue Manager, assisted with departmental process improvement and employee training. Contributed to improvements in forecasting, yielding and rate strategies. Created a Front Office Manual and facilitated “Yes I Can” Customer Service Training to all Hotel managers and staff.

565 Room, Full Service Convention Hotel with 100,000 sq ft of convention space.Responsible for Front Office operations of a 565 room full service, convention hotel, including Front Desk, PBX, Bell, Door, Concierge and Transportation Services, with generated room revenue up to 13 million. Successful in balancing services and standards in everything from high-volume through contingency environments. Demonstrated success in union environment. As a local "managed" hotel, participated as Bata-site testing for several current brand technologies or service programs. As a Customer Champion, helped grow and maintain the Hotel's Customer Service scores to the upper 5% of brand (#8 in North American rankings). “Manager of the Quarter” award winner. Certified Facilitator of both the manager and employee level "Yes I Can!" Customer Service program. Additionally had daily shift responsibility as Hotel MOD and Security Officer. Participated in all Radisson Management training courses, including 7-Habits and Principle-Centered Leadership with Steven Covey. Other Positions Asst. Executive Housekeeper, Guest Services Manager and Asst. Front Office Manager.

Conference Coordinator/ Certified Meeting Planner Feb. 87 - Feb. 96Responsible for Conference Services supporting the educational requirements of a large Acute Care Hospital. Managed over 15,000 sq ft of educational and conference space including event planning, scheduling, catering/convention and media. Additionally, contracted and managed training classes and lodging needs at area hotels. Participated in Total Quality Management training, including process investigation and service training. Received qualification as a Process Team Leader.Facilities Aide Oct. 81 - Feb. 87Responsible for providing patient and public space maintenance. Project work including equipment maintenance, furniture inventory, floor finishing and convention services.