Gregory Sanders Email & Phone Number

Texas, United States

Plano, Texas, United States

Process Management• Collaborated with technology partners in developing requirements to migrate complaint management systems to new platforms. Served as a principal subject matter expert and business point of contact with our tech partners • Certified Scrum Master via Scrum Alliance• Responsible for managing and prioritizing Process team Sprints and Sprint backlog• Created and Implemented Process Improvements by working with internal customers.Problem Analysis & Solutions• Adept at identifying cause and effect relationships and root cause analysis due to educational background and extensive operational experience.• Work with key Stakeholders to identify gaps and align on solutions that provide valueCoaching & Leadership• Certified as a Business Process Management coach for Captial One. • Currently manage and develop team of process managers • Served as a cohort lead in the Award Winning Magellan Associate Development Program, sponsored through the African American Network. Communication• Provided summaries of issues, including high level overview, impact, root cause, resolution, etc that are reviewed by senior leadership and change delivery associates • Provided professional official responses that represent the bank for issues sent to the bank by regulators and government officials.

Started as an individual contributor, with complaint process development and improvement responsibilities. Grew to stretch role in leading team of process managers.

People Leadership role - responsible for providing monitoring and coaching to team of ~15 case managers

Managed retail operations for a franchise in a high visibility, yet highly competitive, location. Responsible for reviewing tax returns prepared by other associates to verify compliance with IRS tax law and regulations. .

Managed retail operations for a store that averaged $30,000 in daily sales. When necessary, duties included managing customer flow, scheduling, receiving, stocking products, loss prevention, and advertising.Performed daily reconciliations of cash and other assets for the store and once a week, reconciling cash and asset balances with sales journal.

Mba, General Business, Concentration In Accounting

Ba, History

Activities and Societies: History Honors Society, Africa Program Graduated Magna Cum Laude