Caroline Gregory Email & Phone Number

Wilton, Ca, Us

Sacramento, California, United States

• Manage Client Engagements- Act as the primary point of contact with clients, ensuring clear and consistent communication.- Craft proposals for new projects and onboard new clients.- Build long-lasting client relationships. • Manage Studio Operations- Ensure that the studio's resources (people, time, tools) are used efficiently across projects.- Continuously refine processes to improve efficiency and output quality.- Oversee the team’s day-to-day activities, including performance reviews and professional development.- Manage the studio’s budget, including project costs, overheads, and profitability.• Manage Projects- Develop detailed project plans, including timelines, milestones, and team resourcing.- Assign tasks to team members based on expertise and availability.- Monitor the progress of projects to ensure they stay on schedule and within budget.- Manage stakeholders' expectations and feedback.

United States

• Lead marketing programs for creative agencies and organizations.• Collaborate with multiple agencies and companies delivering complex projects and programs.• Manage programs and projects from inception to completion including: client intake, statement of work development, budget development and management, stakeholder and team management, brief development, creative review, client relationship management, and risk prevention and mitigation. • Projects and programs include: Website redesigns, content programs, email marketing campaigns, social media campaigns, branding, process developments, and web management.

Program Director at insight.tech, a global publication sponsored by Intel® for the Intel® ecosystem of Internet of Things (IoT) partners across smart city, healthcare, industrial, and retail segments. Our audience spans across the C-suite, to systems integrators, to hardware and software developers, OEMs, ISVs, and others. Article topics include 5G, AI, computer vision, edge computing, and security.

San Francisco Bay Area

• Led project team for success (hiring, training, managing work distribution, and continuous performance review).• Managed project department by developing and implementing process improvements, developing and tracking department goals, assessing health of programs and projects. • Client facing position of an always-on lead generation content program for Intel (insight.tech).

San Francisco Bay Area

• Led complex always-on and highly successful lead generation content program for Intel (insight.tech).• Strengthened client relationship and trust, which helped program to scale .• Worked with cross functional internal and outsourced resources (copywriters, writers, designers, developers, SEO specialists), vendors (animation, production) and partner agencies (publishers, media).• Supervised work of other project managers, assessing work load distribution, and training.• Provided project management support to clients such as Discover Global Network and Oracle.

San Francisco Bay Area

• Developed and managed multiple content marketing projects simultaneously, from conception to completion. • Finessed internal and client facing structure and processes for Intel’s always-on content program (insight.tech).• Worked closely with designers, writers, and production teams executing email campaigns, banner ads, website development, social media campaigns.

Greater Los Angeles Area

• Managed multiple technical projects simultaneously from concept to launch with cross-functional technical teams.• Developed project charters, high level and low level project plans, coordinated tasks between teams and resources.• Reported project metrics, resource allocation and project status to executive team and stakeholders.• Managed prioritization and backlog queues for smaller initiatives and crashes for multiple business units within the company. Key Achievements:• Managed one of the highest priority and most complex projects for the 2014 Fiscal Year, managing a team of over 15 different resources.• Implemented a resource time management process for the Technology department, including monthly reports on productivity.

Greater Los Angeles Area

Award-winning customer engagement agency under the Publicis Omnicom Agency umbrella. • Coordinated multiple projects to support BlackBerry's digital initiatives with cross-functional teams.• Supported global launch of BlackBerry's new smartphones (Z10, Q10, Q5) on over 20 consumer-facing desktop and mobile websites. • Provided direct support to Program Director and Project Managers.• Tracked budget burn, project status reports, allocation of team hours.• Created SOWs, Change Order Requests and Estimates. • Executed regional projects for Latin America, working with cross-functional teams including design, analytics and optimization, consumer insights and strategic planning.

Eharmony, Inc.

• Enhanced procedures and created solutions for Premium Services.• Monitored customer experience and mitigated escalated highly sensitive customer support situations.• Performed quality assurance audits for phone, chat and email of bilingual Customer Care Agents.Key Achievements:• Increased customer satisfaction to 95% and Profile Advisor execution to 33%.• Implemented a phone appointment system using efficient project management skills.

Santa Monica

• Executed simple projects, including developing training material for a new Trust & Safety Specialist and Customer Care Agents. Performed bilingual risk mitigation and fraud investigation.• Mitigated highly sensitive and escalated situations.• Improved and executed the risk filter process for Brazil products and reported and escalated system bugs.Key Achievements: Received the Spot Award in December 2011 for outstanding performance.

Rio De Janeiro Area, Brazil

Multi brands fashion retail brand with 5 stores in Rio de Janeiro.• Launched a new marketing department, including development of a marketing plan, budget forecasting, building brand equity, sales team preparation.• Managed the execution of a new website from conception to launching. • Coordinated the work of multiple vendors, including Advertising and Design agencies, CRM Providers and Training Specialists. • Successfully planned and executed marketing events to increase brand equity and sales. • Developed partnerships and strategic alliances with merchandise vendors. Key Achievements: • Increased both website and in store traffic.

Rio De Janeiro Area, Brazil

Largest integrated company of shopping malls in Latin America with participation in 48 shopping centers. • Created and implemented aggressive strategic marketing plans for the development and expansion of shopping malls. • Coordinated public relations efforts, including media crisis management. • Coordinated the work of multiple vendors, including public relations, advertising and design. Key Achievements: • Coordinated a complex intranet project from concept to launch in over 20 shopping malls. Project involved managing team players, collaborating with programmers and defining layout, content and architecture. • Executed a Christmas marketing campaign in conjunction with over 20 malls. • Increased shopping mall traffic and sales through effective marketing campaigns.• Received the #1 Trainee Award in 2007.

Activities: research projects; production; executive production. Partners and clients: Chico Buarque de Holanda, Leila Pinheiro, Roberto Menescal, Jorge Vercilo, Fafá de Belém, Rita Lee, EMI.

Activities: film set arrangements; team arrangements; timeline; art production. Projects: Petrobrás; real state campaigns; fashion photo session making of; shooting of Jocy de Oliveira’s opera concert at Teatro Municipal (Rio de Janeiro).

Activities: development of mailing lists and releases, press follow up. Clients: Som Livre (Brazilian top 3 recording agencies), Editora Jorge Zahar (book editor of national prestige).

Certificate In Agile Management, Project Management

Certificate Program, Project Management

Certificate Program, Marketing

Ba, Social Communications

Ba, Communications Studies

Exchange student program.

Education record