Dedicated Elevator Repair Manager skilled in managing elevator maintenance and repair operations, optimizing workflow processes, and ensuring compliance with safety regulations. Adept at leading teams of technicians to deliver high-quality service and customer satisfaction. Passionate about conveyance systems and committed to maintaining the safety, reliability, and efficiency this necessary form of transportation requires.

Dynamic California State and Los Angeles City Licensed Elevator Constructor technically proficient in the installation, maintenance, modernization and repair of elevators, moving sidewalks, escalators and moving walkways. Additionally, this experience couples fluidly with an extensive level of supervisory and management skills as a former U. S. Marine of twenty-one years and Superintendent of Elevator Modernization in the private sector. Expertly multitasks, motivates and determines appropriate course of action for team success and deadline achievement while employing effective communication and interpersonal skills.

Quick thinking and speedy fabrication of mechanical items were instrumental in the successful completion and inspection of projects. Accomplished construction project results by defining project purpose and scope; calculated resources required; established standards and protocols; allocated resources; scheduled and coordinated staff and sub-contractors;evaluated milestone assumptions and conclusions; resolved design problems; evaluatedand implemented changes to mitigate risks and prevent serious injuries and fatalities. Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction complications. Prepared and negotiated revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.

Supervised field operations for Otis’ Modernization department. Responsible for twenty-six employees’ performance targets, weekly pay, held in-office weekly/monthly safety training presentations, issued purchase orders, conducted field safety audits and provided on-the spot corrections and training to re-emphasize the importance of safety culture. Responsible for the budgeting of labor and material, resulting in increased profit margins; was recognized as top branch for regional best percentage to estimate (PTE) revenue for my Department. Set positive goals for project completion, instilled a “take ownership” and Team mindset. Performed daily Job Hazard Analysis reviews resulting in zero-injury status for my department during my tenor. Facilitated strong partnerships with a level of management, fielded and resolved customer concerns, complaints, and questions, which increased customer satisfaction and trust for (30) projects. Established and led cross functional project teams daily, educated (2) Project Managers and (2) interns in conveyance systems, safety education and organizational goals. Facilitated first time conveyance state and city inspections, pre-inspected conveyance systems to ensure public safety was paramount and obtained valuable data, working with company engineering department to maintain a viable software database and develop new paths forward to increase conveyance end user efficiency and safety. Performed weekly job site inspections, developed logistics and budget plans, engaged field employees and end-users concerns and provided resolutions to improve overall product performance. Surveyed legacy conveyance equipment and worked with Sales Team to determine best opportunities and costs for project bids resulting in numerous contracts wins. Supervised subcontracted fleet transportation and worked with NAAF Management to resolve issues with transportation resources and safety concerns.

* Handle all aspects of elevator function(s), including installation, repair and maintenance. * Accomplish construction project results by defining project purpose and scope; calculating resources required; establishing standards and protocols; allocating resources; scheduling and coordinating staff and sub-contractors; evaluating milestone assumptions and conclusions; resolving design problems; evaluating and implementing changes.* Met operational standards by contributing construction information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying construction system improvements.* Review and communicate assigned construction activities to identify elevator pre-outage and outage work, coordination issues, schedule conflicts, including all sub contractor roles and responsibilities.* Assemble and install elevator equipment and machinery. * Conduct repair services and preventive maintenance. * Maintain safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.* Test equipment to make sure it runs as efficiently as possible and troubleshoot electrical problems utilizing diagnostic instruments, such as voltmeters and ammeters. * Ensuring that elevator machinery conforms to building safety codes and equipment safety regulations.* Assure through personal communication that on-site training, safety guidelines, and standard work process requirements are addressed.* Conferred with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems.*Prepared and negotiated revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.* Proficient and California Certified Conveyance Licensed.

Conducted background investigations for the purposes of determining employment suitability of persons who require access to sensitive or classified U.S. Government information. Conducted face-to-face interviews with the subject and his/her neighbors, employers, friends, and family. Performed record searches at police agencies, courthouses, educational institutions, financial institutions, and medical/mental health facilities. Completed a clear and concise report of all obtained information.

*Certified REID Advanced Interviewer & Interrogater *Certified InfoSec Computer Forensics Examiner *Active Top Secret SCI security clearance.*Managed team of (3) to (25) criminal investigators.*Oversaw all investigative work performed by investigative team(s).*Directed staff engaged in conducting over 2600 misdemeanor and felony level investigations and the interviewing of witnesses and suspects.*Prepared work schedules, staff assignments and determined priority of work.*Maintained a 90% case solve rate and recovered over 1.5 million dollars in property. *Conducted all training of staff in subjects such as notification response; note taking; interviews/interrogations; evidence identification, seizure and handling procedures; crime scene security, photography, and analysis; fingerprinting and suspect photography.*Managed the protection of State, Government and Military Officials. *Responsible for accountability and quality control of an average of $400,000.00 in government assets. *Developed and implemented work standard operating procedure while providing performance evaluations.*Developed close working relationships with local Federal and State Law Enforcement Agencies.*Corrected deficiencies in policy regarding weapons handling and report writing instruction and guidelines.*Worked Internationally with Japanese authorities regarding criminal and customs violations.

Middle level manager for the logistics, maintenance and quality control of over $6 million in government transportation equipment to include a company of (100) personnel in Iwakuni, Japan. Oversaw all administrative, quality control and logistical support and coordination for the transport of (60) personnel and $800,000 in equipment during combat training evolution(s) at Mt Fuji, Japan. Managed, supervised and trained (120) Marines in weapons employment and tactics, night and day land navigation through heavy canopy wilderness, prevention of heat and cold injuries, first aid, proper handling and employment of ordnance and explosives, combat logistical convoys and instant response to attack(s), hardening of vehicles to resist enemy attack, and crossed trained with Japanese Military Self Defense Force for Multi-national response to terroristic threats.

As a Senior Drill Instructor, provided thousands of man hours in the teaching of teamwork, military history, first aid, CPR, weapons marksmanship, water survival, martial arts, logistics, problem solving, overcoming adversity, self motivation, values, and ethics to name a few in the transformation of the nation's young adolescent adults. Encompassed in this effort was the management and motivation of an additional (300) male recruits who were injured during the course of recruit training where I assisted our medical staff in their recovery and rehabilitation. In addition, I maintained the performance and training records, preparing reports which illustrated their meeting graduation requirements or the submission for medical release. Subsequently, my efforts resulted in being recognized for a 93% graduation rate of male recruit personnel.In light of my primary duties I was also saught to be the host for numerous government officials, dignitaries and educator visits to the recruit training facility; effectively communicating the dynamics surrounding these events.