o o Oversaw and accomplished the day-to-day operations and collaborated in short- and long-term objectives for two communities• Accomplished New Hire Processes, Employee Data and File Updating and Termination to include Benefits, Payroll Processing, Worker’s Compensation Reporting and Processing of Legal Documentation. Provided guidance in questions regarding employee termination in accordance with State and Federal Laws.• Entered Resident Payment Information into Care System and processed monthly Statements. Provide support to the community in answering financial questions. Processes Payments and Credits relative to Monthly Billing, New Move Ins and Move Outs.• Processed Vendor Invoices for Payment, coding invoice and verifying amount match quoted and/or contract pricing. Responded to vendor questions regarding late or missed payments. Onboarded new vendors by acquiring needed documentation for vendor set up and payment processing.• Provided support in IT by resolving onsite issues and coordinated with IT in new employee computer programming and set up and removal from systems. Acted as onsite IT hands on support by communicating with offsite IT team in all aspects of the communities IT needs. • Provided and engaged in weekly and monthly financial reporting. Accomplished oversight in monthly vendor billing and resident payments. Attended weekly and monthly financials meeting. Provided requested financial information with explanations as needed to the CEO and Investor Team. Attended and was instrumental in Bi-Weekly Payroll processing and reporting. Reviewed monthly Benefits reports for errors and discrepancies and reported accordingly for corrections or adjustments.

o Oversaw the day-to-day operations and collaborated in short- and long-term objectives• Provided effective and timely response to incoming telephone calls, texts, email, website and social media requests for scheduling and information• Engaged in all aspects of daily scheduled work to ensure all equipment and supply needs were stocked on truck and the technicians had a clear understanding of each jobs scope of work• Enhanced client referral opportunities by confirming client satisfaction, providing any possible cause for issues in accordance with technician job notes and actual issue involved and providing resolution to issues in accordance with opportunity and/or company policy

Manage day-to-day office operations to include client job & technician scheduling, bookkeeping, vehicle operations and maintenance, inventory control, website management, marketing, and public relations.Developed and maintain a safety program saving the company 5% of it’s annual Workers Compensation premium.Enhanced use of current systems to streamline and provide more efficient scheduling and work flow.

Managed 13 Team Leaders and 390 Telephone Agents working for a government contract with the United States Postal Service.Developed and implemented a new hire orientation procedure to introduce new employees to the operations side and their new career.Assisted in the development and implementation of a working liaison system between Human Resources, Training, and Operations.

Managed day-to-day office and building operations to include building and staff scheduling, bookkeeping, building maintenance, inventory control and public relations.Managed facility operations of external property owned by the church.Provided direct support to the Pastoral Staff and Leadership Team.