Gregory Dalton Email and Phone Number
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Innovative Client-Focused Software EngineerProfessional Software Engineer with over 15 years experience working at various stages of the software life-cycle on IBM’s SAN Volume Controller and IBM Cloud Object Storage (formerly Cleversafe). A highly motivated, self driven engineer with a heavy focus on Storage technologies, and protocols. Methodical problem isolation, identification and resolution skill sets with the ability to deliver Root Cause Analysis written or orally on complicated issues for client driven issues. Skills and experience on a range of Operating Systems, including Linux and AIX, with development skills in Java, C, Perl, and Python and a decent exposure to Elasticsearch.Specialties: Big Data Solutions, Object Storage, Elasticsearch, Kibana, Networking, Storage Area Networks, Storage Virtualization, RAID, Fibre Channel, Storage Performance Analysis
Ocient
View- Website:
- ocient.com
- Employees:
- 60
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Customer Success ManagerOcient Aug 2024 - PresentDallas, Texas, United States
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Support EngineerOcient Aug 2020 - Aug 2024Dallas, Texas, United States
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Lead Level 3 Support EngineerIbm Cloud Object Storage (Cleversafe) Feb 2015 - Aug 2020Dallas/Fort Worth AreaCleversafe is the industry leader in Big Data solutions using Information Dispersal Algorithms, rolling out object based storage solutions that have scaled into the hundreds of petabytes.My role here is to:* Provide technical leadership to the Level 3 team.* Interface with Level 2 and development solving client issues that may arise, troubleshooting the Cleversafe technology* Working on developing solutions that will push the support teams towards higher levels of self sufficiency* Assisting in monitoring some of our client deployments to ensure the product performs and behaves as expected* Developing tooling to assist the support team and clients as required.
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Senior Level 3 Support EngineerCleversafe Sep 2012 - Feb 2015Greater Chicago AreaCleversafe is the industry leader in Big Data solutions using Information Dispersal Algorithms, rolling out object based storage solutions that have scaled into the hundreds of petabytes.My role here is to:* Interface with Level 2 and development solving client issues that may arise, troubleshooting the Cleversafe technology* Working on developing solutions that will push the support teams towards higher levels of self sufficiency* Assisting in monitoring some of our client deployments to ensure the product performs and behaves as expected* Developing tooling to assist the support team and clients as required.
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San Volume Controller / Storwize V7000 Us Level 3 Team LeadIbm Aug 2011 - Aug 2012Lubbock, TxTeam Leader for the US Level 3 Team supporting the range of products built off the SVC code-base.* Primary triage point for all incoming Level 3 calls during US business hours, working to allocate critical problems to other members of the team based on their current active workload.* Worked to identify goals for the members of the team and assisted in achieving those goals.* Monitored the Level 3 problem queues, and worked on individual problems, assisting the Level 2 team and pushing numerous critical problems to resolution.* Interfaced with development team to drive code issues through the defect process and ultimately into Generally Available code.* Developed tools for use by the entire SVC/V7000 Worldwide support teams.* Specialist in SVC Performance Analysis, delivering education to multiple globally diverse teams on this subject.* Contributed heavily to knowledge sharing platforms to increase team independence across the support structure. -
San Volume Controller / Storwize V7000 Level 3 SupportIbm Jun 2007 - Aug 2011Lubbock, Tx* Monitored the Level 3 problem queues, and worked on individual problems, assisting the Level 2 team and pushing numerous critical problems to resolution.* Interfaced with development team to drive code issues through the defect process and ultimately into Generally Available code.* Developed tools for use by the entire SVC/V7000 Worldwide support teams.* Specialist in SVC Performance Analysis, delivering education to multiple globally diverse teams on this subject.
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Software EngineerIbm Sep 2003 - Jun 2007Tester on the SAN Volume Controller platform.* Responsible for executing tests on SVC focused SAN environments.* Maintained medium sized Storage Area Networks for the purpose of executing these tests, including exposure to multiple Fibre Channel switch vendors (Brocade, Cisco etc), administering multiple storage controllers (EMC, HP, HDS, IBM) and configuring and using multiple server Operating Systems (Linux, Windows, AIX, HP-UX, Solaris) to drive IO to the environment.* Authored Test Plans to ensure test cycles at numerous stages covered all relevant areas.* Interfaced with development to discuss problems, test fixes etc.* Developed libraries for use in test automation work, primarily using Perl and shell scripting.
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Frequently Asked Questions about Gregory Dalton
What company does Gregory Dalton work for?
Gregory Dalton works for Ocient
What is Gregory Dalton's role at the current company?
Gregory Dalton's current role is I love solving complex client issues and enjoy building tools to boost self-sufficiency within our support organization..
What is Gregory Dalton's email address?
Gregory Dalton's email address is gd****@****afe.com
What is Gregory Dalton's direct phone number?
Gregory Dalton's direct phone number is +131242*****
What schools did Gregory Dalton attend?
Gregory Dalton attended Leeds Metropolitan University.
What skills is Gregory Dalton known for?
Gregory Dalton has skills like Storage, San, Linux, Shell Scripting, Storage Area Networks, Storage Virtualization, Perl, Fibre Channel, Operating Systems, San Volume Controller, Virtualization, Enterprise Storage.
Who are Gregory Dalton's colleagues?
Gregory Dalton's colleagues are Poojan Khanpara, Greg Dhuse, Mohd Amir, Hemanth Kumar Lakkimsetty, Jake Feehery, Pieter Svenson, Teresa Chu.
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Gregory Dalton
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Gregory Dalton
Pittsburgh, Pa4argonmedical.com, u.northwestern.edu, 4moms.com, bayer.com
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