IT service management professional with 25+ years of experience helping large scale service providers and enterprises develop and implement service management strategies and best practices; develop and mature organizational capabilities; and align people, process and IT technologies with the needs of the business. Accomplished ITSM practice leader, manager, consultant and speaker. Certified ITIL v3 Expert. Client experience includes development and implementation of IT Service Management programs for Cigna, Lightpath, Neustar, Union Bank of Switzerland, Cisco, MoneyGram, TimeWarner Cable, Comtech Mobile Datacom, Sprint, XM Radio and Nextel.Specialties:Service Management Frameworks – Axelos ITIL, TMForum Frameworx (eTOM), SEI CMMI, ISACA COBITService Management Platforms – COTS ITSM tools including BMC, ServiceNow, HP, and CherwellNetwork and Performance Management Systems – Netcool, Smarts, HPOV, Cisco, InfoVista, eHealth, Solarwinds, and ScienceLogicData Analytics and Reporting – Excel and Tableau
Listed skills include Itil, Service Management, Managed Services, It Strategy, and 24 others.