Focused on business improvements:* BPM Business Process Management workflow, sourcing new suppliers, pricing, and technical specifications for an MRO team of strategic sourcing, repair engineering, item repair managers, and procurement staff.* Autonomous Decision Tool - a customized service quota arrangement tool, managing vendor assignments for repairs, based on both pre-determination and allocated work-in-progress repairs.* Created e-mail feature for sending SAP-generated PO output directly to the repair vendor.* Improved controlled PO-creation customization, saving employees an additional 4-minutes per PO, strategically helping the whole team manage 50,000 PO's per year.* Coached the Procurement team on managing PO language dynamically included on the system-generated PO's, based on supply plant, repair vendor, engine, and / or customer.* Created Market Feedback Analysis survey to collect valuable input from customers for improving the business.* Developed automated Metric Insights reports for the Delivery Assurance team, distributed via e-mail.

Applications Support Advisor 2013 - 2019Solved business client reported issues. Troubleshot integration with SaaS applications, created user accounts, set-up access.• Advanced SAP MRP planning by implementing upload for distribution & planned orders. • Enabled continuous manufacturing at month-end by introducing partial receipts in SAP.• Designed integration of quality testing to BI system, for historical reporting.• Implemented notifications capability in SAP for managing customer complaints.• Saved company $20,000 annually by automating shipping labels process.Sr. Applications Support Analyst 2008 - 2013Advised support for various applications, invoice-imaging system, and Oracle Accounts Payables. Managed application with module scope for sales orders, inventory, and Accounts Receivables.• Resolved issues reported by business clients using multiple applications.• Upgraded invoice-imaging system using vendor release software.• Created IRS 1099 electronic records regarding vendor payments from accounts payables system.• Implemented system upgrades for preventative maintenance application.