Greg Humphrey Email & Phone Number

Morristown, New Jersey, United States

▪ Adept at interacting with clients, understanding their needs and implementing a technological solution to meet business needs. ▪ Proficient in supervising major IT projects and generating detailed reports.▪ Partnered with external partners, vendors and company project teams.▪ Used Telecom Expense Management expertise to review clients' invoices to find savings.

✔️ Global Services provides core IT services and governance to AIG's internal business units. As Director of Global Implementation Services, responsible to ensure the timely installation of all voice and data services for the supported business units. The position is the key interface between the AIGGS technical engineers and the selected vendors.✔️ Mechanized inventory chargeback system for global divisions.✔️ Centralized global billing for AIG voice and data networks.✔️ Managed… Show more ✔️ Global Services provides core IT services and governance to AIG's internal business units. As Director of Global Implementation Services, responsible to ensure the timely installation of all voice and data services for the supported business units. The position is the key interface between the AIGGS technical engineers and the selected vendors.✔️ Mechanized inventory chargeback system for global divisions.✔️ Centralized global billing for AIG voice and data networks.✔️ Managed 3rd party vendor responsible for invoicing, auditing and inventory control.✔️ Motivated staff into cohesive team that routinely achieved professional goals. Show less

Managed national work force of Customer Support Managers responsible for lifecycle management of accounts including growth and retention of top 100 Global Crossing Financial Markets accounts generating revenues of $120 million annually. Accounts utilized complete voice and data product offering.✔️ Launched new customer support organization for company's financial vertical.✔️ Defined and implemented numerous mission-critical initiatives including project management, application… Show more Managed national work force of Customer Support Managers responsible for lifecycle management of accounts including growth and retention of top 100 Global Crossing Financial Markets accounts generating revenues of $120 million annually. Accounts utilized complete voice and data product offering.✔️ Launched new customer support organization for company's financial vertical.✔️ Defined and implemented numerous mission-critical initiatives including project management, application selling/servicing, relationship building and resolution of billing and trouble ticket issues. Show less

✔️ Managed 12 Customer Support Representatives handling the implementation of all services for seventeen global accounts generating revenues of $176 million annually.✔️ Formulated realistic strategies, instituted accountability initiatives and defined application solutions that led to consistently meeting client goals and contractually mandated installation targets.

New York, Ny

✔️ Promoted to manage 15 direct reports supporting 20 national accounts generating $140+ million in annual revenues. ✔️ Liaison to corporate divisions as well as customers and their vendors.Supported all provisioning; troubleshot and resolved all AR issues.