Gregory Laporta Email & Phone Number

Denver, Colorado, United States

Greater Denver Area

Greater Denver Area

Denver, Colorado

Greater Denver Area

• Retain, service and ensure client engagement with a current client-load, equivalent to $1,305,035 in annualized Paychex revenue.
• Oversee a diverse book of business while maintaining relationships with clients in the enterprise space
• Network and partner with contacts from sales, payroll, management/leadership, IT and billing/operations to ensure optimal resolution to client concerns.
• Conduct quarterly, on-site business reviews with my assigned client base, including trips to Los Angeles, CA and Albuquerque, NM.
• Build and continue relationships with C-level executives, Vice Presidents and Ownership, displaying the benefits of my role and ensuring client satisfaction and retention.
• Handle escalated issues and client concerns, ensuring swift and proper resolution.

Denver, CO

• Oversee a diverse team of ten account managers, including two remotely managed team members, responsible for the onboarding and continued support of our Time and Attendance solutions.
• Recruit, select, hire, and evaluate performance of personnel to ensure that departmental needs are handled appropriately.
• Offer coaching in 1-on-1 settings to team members when learning opportunities present themselves.
• Counsel and develop staff for personal and corporate advancement through career development, training programs, and other internal resources.
• Assist in the preparation of annual budget; monitor expenses and makes adjustments to approved budget.
• Act as liaison across departments and offer leadership for other teams when supervisors/managers are unavailable.

Rochester, NY

• Managed accounts on a daily basis, implementing the Time & Labor Online product for new and existing Paychex clients.
• Received the Paychex “Service Excellence Award” in the month of March 2013, for providing consistently unwavering client service.
• Initiated contact with new clients after submission of Time & Labor Online sale was processed.
• Maintained increased flow of inbound phone calls and emails while continuing to provide services to clients, uninterrupted.
• Adhered to scheduled appointments with clients, ensuring punctuality and timeliness of phone calls.
• Recommended different functionalities of the Time & Labor Online business application to clients who were not familiar with its capabilities.

B.A., Communication Studies

Activities and Societies: Lambda Pi Eta - National Honors Society of Communication Studies

Education record

Education record