Greg Carr Email & Phone Number

Waitsfield, Vermont, United States

Ebay store specializing in vintage autoparts; https://www.ebay.com/usr/millbrook-autoparts

San Francisco Bay Area

San Francisco Bay Area

Basking Ridge, New Jersey

Managed Avaya-Persony acquisition integration project. Provided lead software support for legacy Reseller client base. Concurrently served as client advocate for Persony software End of Sale (EOS) and Reseller Service and Support End of Life. Conceptualized, guided and facilitated Resellers’ transition to Avaya solution or alternate Web and video conferencing platform service migration.• Successfully met #1 objective for Avaya business and customer satisfaction: reduced legacy client base of active Persony Resellers to facilitate software product end of life. • Mitigated and resolved Reseller contract issues. • Created R&D requirements including implementation of customized version of management server for remaining active Resellers. • Negotiated with Avaya legal to protect Avaya’s interests, preventing legal action against Avaya. • Identified appropriate documentation, training, and business offer definitions to better facilitate customer understanding of Avaya products related to and supportive of Avaya Aura Conferencing (AAC7).• Conducted research for Sr. Manager in several areas such as competitive analysis.

Los Gatos, Ca

Responsible for business development, direct sales of Web and Video Conferencing Software to reseller channel, including conferencing service providers (CSP), independent software vendors (ISV), application service providers (ASP), value added resellers (VAR) and small medium business (SMB) markets. Simultaneously provided Tier 2 technical support to resellers supporting end-user clients.• Developed and closed seven figure private label software licensing sale, including a client serving over half of the global telecommunications carriers. • Responsible for Reseller support troubleshooting and ticket response using Kayako eSupport System. • Incorporated client feedback to assist creating and updating Persony support knowledgebase.• Interpreted WC2 software feature set. Produced, edited and assisted finalizing online help.• Supervised Salesforce.com. Compiled weekly reports to enable management decision-making.• Accountable for software bug reporting. Assigned, updated and disseminated fixes using Mantis bug tracking system to ensure continuing product improvement.• Created and maintained company’s social media presence in LinkedIn, Facebook and Twitter.

Santa Barbara, California Area

Promoted Turnkey Business Infrastructure for Entrepreneurs to Enter the Conferencing Market.• Promoted virtual conferencing ownership opportunity; delivered highly qualified leads to company management. • Assisted US Spectel sales team selling to Fortune 1000 firms. Created initial leads through contact with C-Level Executives for opportunities resulting in on-site conference bridge equipment sales. • Initiated, developed and implemented The UPS Store/ GoConference virtual conferencing project.

Waitsfield, Vt

Principal, Telecommunications Agency and Virtual Conferencing Web Site Start Up• Expanded account base cold calling from 20K to 50K monthly billing; POTS, T1, DATA Services.• Retained 50% of accounts when required to convert client base to alternate providers, due base carrier bankruptcy 2002.• Partnership with Network Plus, TNCI and ChaseCom-WholesaleConference; launched ConferLynx.com virtual brand 2004.

Quincy, Ma

Responsible for direct sales of ATT 800 ReadyLine, DNS, SDN and Sprint Re-Sold Telecom Services. Guided creation and development, co-managed Save Desk-Retention Division. Aggressively and proactively worked with dissatisfied/ lost clients to retain house accounts.• Developed account base exceeding 15K monthly revenue during first year as Commercial Account Executive.• Consistently met monthly goals; Gross Retention revenue 250K, Winback revenue 100K fiscal 1998. • Produced monthly performance figures combined with analytical data detailing customer behavior. • Acted as mentor to customer service representatives.

Wakefield, Ma

Sold U.S. goods to utility, mining and refining companies worldwide. responsible for purchasing, quotation, operations and administration.

Cranford, Nj

Sold comprehensive transport services to art galleries, antique dealers and interior design firms nationwide.

East Boston, Ma

International Freight Forwarder/Customs Broker; Import/Export Agent. Managed FCL/LCL TransPacific and North Atlantic containership Import operations. Responsibilities included administration of Seattle Sea-Truck and special account Export programs, cross trading, sales research and development.

East Boston, Ma

Organized shipping documents for customs entry. Expedited cleared shipments to final destination.

Ba, Government-International Relations

Education record