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@massmutual.com
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Greg Ford is listed as Business Support Director at MassMutual at MassMutual, a company with 7732 employees, based in Rockland, Massachusetts, United States. AeroLeads shows a work email signal at massmutual.com and a matched LinkedIn profile for Greg Ford.
Greg Ford previously worked as Business Support Director at Massmutual and Manager, Customer Account Management at Simplisafe. Greg Ford holds Ba, History from University Of Massachusetts Boston.
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AeroLeads found 1 current-domain work email signal for Greg Ford. Compare company email patterns before reaching out.
Operations leader, avid traveler, avowed process geek, and habitual problem solver. There is no problem too complex when the right people, in the right places, are aligned to a shared goal. Specialties include workforce management, budgeting, forecasting, process improvement & documentation, performance development, and technical requirements writing
Listed skills include Microsoft Excel, Microsoft Word, Marketing Strategy, Management, and 26 others.
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A career timeline built from the work history available for this profile.
Greater Boston
Lead key support functions in multi-channel contact center supporting digital finance platform including Knowledge Management, Reporting, and internal live-supportLaunched an internal live-support team (routing design, hiring, training) focused on providing real time agent assistance and handling all customer escalations within first 90 days in roleKey.
Greater Boston
Launched a new department dedicated to improving the onboarding experience of new customers. Responsible for order management, alarm permitting, & outbound account servicing.
Boston, Massachusetts, United States
Responsible for inbound Customer Loyalty teams focused on driving long-term customer retention at the point of cancel. Improved key results to all-time highs at both captive and BPO sites
Boston, MA
Drove excellent CX through effective management of key Contact Center support teams: Workforce Management, Reporting & Analytics, and Contact Center Communications. Managed prioritization of all agent-facing reporting & technology while serving as a SME for our system of record and Genesys routing solution.
Boston, Massachusetts
Focused on producing an excellent customer experience for travelers through effective workforce planning/scheduling and administrating of routing changes within our Genesys suite. Responsible for maintenance and updates to all agent facing resources and communication of policy updates.
Boston, MA
Oversaw specialty groups within the Contact Center responsible for resource assistance, escalated agent issues, post-trip quality issues, and inventory consolidation.
First point of contact for employees and guests in an office tower at the center of Boston's emerging Seaport DistrictRecognized by tenants and employers for going above and beyond in order to provide tenants with exceptional service
Drove sales by providing excellent customer service daily, specializing in the sale of high ticket garden power equipmentResolved complex customer problems by coordinating among management, customers, and various sub-contractorsOperated a multi-department phone system, directing calls to various departments, providing over-the-phone customer service, and.
Other employees you can reach at massmutual.com. View company contacts for 7732 employees →
Guida Luis
Colleague at Massmutual
Broad Brook, Connecticut, United States, United States
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EY
Ethan Yung
Colleague at Massmutual
Hong Kong SAR, Hong Kong
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SG
Sterling Gatewood
Colleague at Massmutual
Enfield, Connecticut, United States, United States
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LJ
Lennice Johnson
Colleague at Massmutual
Springfield, Massachusetts Metropolitan Area, United States
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JA
James Adams
Colleague at Massmutual
United States, United States
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MH
Maureen H.
Colleague at Massmutual
Springfield, Massachusetts Metropolitan Area, United States
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CJ
Chew Jennifer
Colleague at Massmutual
Ridgewood, New Jersey, United States, United States
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CY
Cheukcheuk Yau
Colleague at Massmutual
Hong Kong SAR, Hong Kong
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AC
Andrew Craven
Colleague at Massmutual
Feeding Hills, Massachusetts, United States, United States
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WS
Wendy Smith
Colleague at Massmutual
United States, United States
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Quick answers generated from the profile data available on this page.
Greg Ford works for MassMutual.
Greg Ford is listed as Business Support Director at MassMutual at MassMutual.
AeroLeads has found 1 work email signal at @massmutual.com for Greg Ford at MassMutual.
Greg Ford is based in Rockland, Massachusetts, United States while working with MassMutual.
Greg Ford has worked for Massmutual, Simplisafe, Grand Circle Corporation, Securitas Security Services, and Home Depot, Inc.
Greg Ford's colleagues at MassMutual include Guida Luis, Ethan Yung, Sterling Gatewood, Lennice Johnson, and James Adams.
You can use AeroLeads to view verified contact signals for Greg Ford at MassMutual, including work email, phone, and LinkedIn data when available.
Greg Ford holds Ba, History from University Of Massachusetts Boston.
Greg Ford is listed with skills including Microsoft Excel, Microsoft Word, Marketing Strategy, Management, Social Media, Microsoft Outlook, Team Management, and Marketing.
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