Gregory Forrest Email & Phone Number

Temple, Tx, Us

Westlake, Texas, Us

eci Software Solutions, Inc offers complete industry specific ERP software that makes doing business easier for small and medium-sized businessesSenior Key Customer Account Manager August 2019 – present• Deliver outstanding customer service and act as the primary point of contact for all Key Accounts.• Develop and maintain strong, long-lasting customer relationships within assigned territories for existing on-prem and SaaS cloud customer accounts.• Identify opportunities to cross-sell / upsell additional software and services through regular communication with the assigned customer base.• Utilize a consultative sales approach to demonstrate the value of our Spruce software products and customize solutions to meet the specific requirements of customers.• Minimize customer churn through effective dispute resolution by collaboration with Customer Support, Professional Services, and senior leadership.• Cross-functional team training, coaching, and mentoring: sales processes, product and solution design consulting, and internal sales operations tools.• Consistently record of every outreach in Salesforce to maintain precise activity reports.• Participates in various trade shows throughout the year, showcasing the latest technologies to both existing and prospective customers.Key Achievements at eci• Consistently meet or exceed sales targets throughout tenure, achieving an average annual sales volume exceeding $1.7 million.• Sales accolades: o Two Presidents Club awardso Two Chairmans Club awardso Top Sales and Account Manager of the Year (2022 and 2023)• Selected as the Key Account Manager responsible for overseeing all top-tier Spruce accounts across North America and the Caribbean.• Q1 2024 Top Sales Strategic award – 182%

Westlake, Texas, Us

Irving, Tx, Us

7-Eleven, Inc. started in 1927 selling simple everyday staples in Dallas, Texas and has grown into the largest convenience store company with over 50,000 locations worldwideField Consultant June 2015 – January 2019• Managed up to an eleven-store territory to ensure the highest levels of guest service.• Collaborated with store operators and/or franchisees to develop, refine, and execute operational plans and strategies across 10 key performance indicators (KPIs), encompassing merchandising, fresh food concepts, fuel sales, guest experience, and store operational infrastructure.• Monitored and ensured ongoing enhancement of store operations; offered guidance, coaching, and support to store management.• Direct supervision of Corporate Store Managers and their respective teams.• Recruited, hired, developed and retained top talent to ensure appropriate staffing levels at all corporate stores.• Proactively resolved performance issues.• Ensured key processes and plans are in place through weekly store visits, store evaluations, and data analysis.Key Achievements at 7-Eleven• Consistently met or exceeded sales forecasts within $12M+ territory.• Improved Brand Standard KPIs in 100% of stores; removed all stores from lowest performance tier and achieved top Emerald status for two stores.• Managed six store changeovers, three full remodels, and two new openings from start to finish.• Assisted with eighteen changeovers and six new store openings.• Coordinated and participated in Project A-Game programs (community outreach program providing meaningful youth development opportunities through education and play).

Austin, Tx, Us

Epicor Software Corporation is recognized by Gartner as a Visionary for Single-Instance ERP for Product- Centric Mid-market Companies. Epicor Software Corporation has more than 3,500 employees and annual revenues exceeding $950 million.Senior Customer Account Manager March 2000 – May 2015 • Managed all sales and business development activities for the assigned territory (with varying structures).• Was responsible for Key Account management, customer relationship development, contract negotiations, order fulfillment, and project management. • Proactively responded to customer questions, issues, and complaints and found appropriate solutions.• Provided cross-functional team training, coaching, and mentoring for sales processes, product and solution design.• Consistently developed strong, sustainable relationships with VAR partners and executive decision makers of Ace Retailers, True Value Members, and Do-It Best Members consulting, and internal sales operations tools, including Salesforce.com.• Participates in various trade shows throughout the year, showcasing the latest technologies to both existing and prospective customers.Key Achievements at Epicor• Recognized as a lead hunter for new business, new software solutions and partner hardware rollouts.• Met or exceeded sales quotas throughout tenure; averaged $1 million+ in annual sales in North America.• Earned multiple company awards:o Account Manager of the Yearo Received eight Gold Club & Circle of Excellence rewards in recognition for performanceo Largest Upgrade Sale of the Year• Frequently chosen to pilot new sales training initiatives and tools before their rollout to the wider teams, leveraging my company and product expertise.• Selected to be the Ace "Branching Out" Specialist; supported existing Ace Retailers in opening new locations to extend their business reach.

Minneapolis, Minnesota, Us

Select Comfort is a bedding retailer headquartered in Minneapolis, Minnesota and employs over 2,500 people nationally with annual sales exceeding $690 million.Increased sales through flawless execution of store and employee management. Managerial responsibilities included recruiting, training, mentoring, and maintaining a qualified staff of sales professionals to consistently provide all customers with an exceptional store experience. Executed corporate marketing plans. Maintained product expertise to step in when employees were out or the number of customers exceeded available store personnel. Controlled expenses to maintain the monthly budget guidelines. Handled escalations to keep front-line employee in selling roles.Selected Achievements:• Responsible for opening first Bed, Bath and Beyond Partner store• Store Sales Manager of the Quarter • Met or exceeded sales goals all quarters

Irvine, Ca, Us

3 Day Blinds, Inc. is a leading window covering manufacturer and distributor with $200 million in annual sales.Created the highest volume store in the company, a San Jose Superstore with annual sales exceeding $3.3 million. Increased store sales through flawless execution of company’s corporate marketing plans. Recruited, mentored, trained, and maintained a high-performance sales team of 15. Handled all customer issues, maintained expenses within budget guidelines, and provided excellent customer satisfaction.Selected Achievements:• Increased annual store sales by $600,000• Recognized as manager with highest store sales; Top Monthly Sales over $318K