Gregory Pharr Email & Phone Number

Greenwood Village, Colorado, United States

Remote and onsite support of equipment, services, and end usersAutomation of tasks and proceduresLeveraging the power of AI in a variety of IT and Business Projects and TasksTravel to Regional Sites nationwide for various technical projectsSAFe AgileProviding technical support for end users and business units via phone, chat, email, and remote toolsImaging and prep of new computers, updates and maintenance, software deploymentEnd Point ManagementHardware repairs and replacement, installation of upgrades, partsShipping and receiving of IT equipmentSubmission of tickets with vendors for service and maintenance of IT hardwareFormer contractor - now promoted to higher position and hired as full time associate.

Greenwood Village, Colorado, United States

Work incident and request ticketsResolve technical issuesInstall and license softwareImage and deploy computersLease returns and refreshesShipping and Receiving hardware(as contractor through The Ash Group)

Milpitas, California, United States

Contractor through Cameo GlobalAsset CoordinatorLaptop DepotImaging and DeploymentTemporary Short Term Contract

Denver, Co, Usa

Site Team LeadDesktop support for 800+ users at Cigna's Denver location and 45,000 users nationwideReports, inventories, asset management, ordering, and other Site Lead functionsTraining and Quality ImprovementIMAC including Imaging, refresh, and install of computersTroubleshooting and repair of desktops, laptops, printers, both hardware and softwareShipping and Receiving, lease return, inventory of equipment, parts, and suppliesContractor at Cigna Healthcare through CompuCom and Insight GlobalClient did not renew contract with my company nationwide

Centennial, Co

Metal manufacturing machine shopCreating parts out of a variety of metalsPerforming QA checks on finished products

Highlands Ranch, Co

Reviewed mortgage loan financial and legal documents for QA and input findings into software systems(Temporary assignment contract through Adecco)

Greenwood Village, Co

Application Support of medical compliance and academic softwareSupport provided via helpdesk tickets, email, and phoneSoftware configurations and client account setupsBuilt Training Modules, Exams, Documents for academic and medical institutions

Englewood, Co

Physical IAM - Identity & Access ManagementAdded users and profiles to security systemsCreated employee badges and assigned building access permissionsConfigured software for building access security systems across the regionCompleted 300-400 or more security related ServiceNow tickets monthlyAs Allied Universal Security contractor (Temporary Contract until Dec 31st)at Charter Communications - Spectrum

Austin, Texas Area

Temporarily assisted a call center with high volume inbound and outbound calls and emailsVerified status and security of shipments, and updated the company’s databaseMonitored freight for location and security in real time using a variety of surveillance technologiesAs Insight Global contractor at FreightWatch (now SensiTech) command center (Short Term Temporary Contract)

Austin, Texas Area

Provided deskside support to hundreds of users across multiple state office buildingsBreak/fix for desktops, laptops, and printers, and software application supportImaged and repaired workstations and supported remote users, Windows 7 and 10Exceeded every metric for ticket performance and qualityAs GTS-TS contractor (Temporary Contract)

Austin, Texas Area

As Aerotek contractorMember of a specialized IT team in a factory producing high performance computersSupported computers, printers, and other systems throughout the factoryCreated, tested, supported process flows in Manufacturing Execution Systems (MES)Used SQL database to define and control manufacturing systems and processes, products, partsHelped collect data to monitor product and process quality assuranceMade changes requested by Process Engineers to improve performance, reliability, and qualityRetrieved data using SQL queries in Microsoft SQL Server and presented it with ExcelDesigned forms and reports that serialized and auto populated with data and barcodes in factory

Denver, Co

Enterprise IT driving field technician at business customer datacenters and locationsProvided hands on installation, connection, turnup, and support for network and computer hardwareProvided desktop support for networks, computers, and printersAdministrative and Sales Support functions for technical B2B projectsCompleted site inspections and audits with surveys, visits, and calls with clients and vendorsPrepared reports, documents, diagrams, spreadsheets, forms, data, charts, and photographyPerformed pricing, vendor bids, purchasing, shipping, receiving of equipment and suppliesDeveloped Best Practices and QA documentation in the laptop service centerImproved warehouse inventory and service procedures for the laptop service center

Austin, Tx

Tested educational software for functionality, bugs, performance, and installation issuesWorked with developers to find solutionsModified software modules to correct both functionality and contentWrote technical reference documentation for softwareReviewed and revised end user software documentationContract for Steck-Vaughn ended; moved to Colorado for AT&T position

Austin, Tx

Designed, implemented, and maintained the TEKNET databaseTEKNET was a searchable library of technical documents, built in Lotus NotesUsed by Technical Support Reps to find causes and solutions to problemsDeveloped and wrote technical contentProvided Help Desk call center support of PC banking softwareTracked call statistics gathered from CSR logs and phone system reportsCompiled data into Excel spreadsheets with charts and final analysisReceived "Make-it-Work" Award for Excellence (Dec '96)Customer Care & Support operations moved to Columbus, OH in Feb '97.

Colorado Springs, Colorado Area

Provided technical support for WindowsResolved technical issues for end users via phone and remote toolsContract was with Tech-Aid at a call centerOperated by DEC (Digital Equipment Corporation) for MicrosoftCall center was closed in Feb '96

Austin, Texas Area

Conducted engineering work related to semiconductor manufacturingPerformed SPC and process developmentUsed experimentation, metrology, and computer-based data analysisRevised and updated online Polyimide process documentation in the PROMIS system. Charged with oversight and improvement of C4 and Stress Buffer Polyimide (PIX/PIQ/SOG) processesPerformed quals of new photolithography equipment including steppersSustained & monitored photolithography processesSupported production of microprocessors and memories on 8" wafersU.S. Government Security Clearance (C.C.I.) Received "Quality Champion" Award 3 times

Austin, Texas Area

Retail sales of electronics and sporting goodsExceeded sales goals regularly, often top salespersonReceived 'Employee of the Month' awards 3 times

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Associate'S Degree, Business Administration And Management, 3.5 Gpa

Activities and Societies: National Society of Collegiate Scholars