Gregory Hebert Email & Phone Number

Massachusetts, United States

• Crafted Quarterly Business Review presentations for Executive Leadership Team; managed resulting actions that impacted reporting, analytics, processes, and data governance. Impacts included unifying routes to the free.
• Built extensive new hire onboarding guides, including 100+ key actions by 30/60/90-day milestones, company/industry 101s, Slack channels, and team/org overviews, which accelerated dozens of new hires’ time to value and.
• Developed in-platform customer usage funnel analytics to identify key friction points in the user journey, influencing ELT-level decisions for UI/UX simplification and CDP investment
• Isolated and measured metrics for 16k trials across the entire lead-to-opportunity lifecycle, enabling the ability to measure actual to target performance and the impact of operational changes for various conversion.
• Piloted and developed the logic for customer segments in Marketo and SFDC to develop 12 core personas for personalized Sales/Success engagement to improve conversion rates across the customer lifecycle funnel
• Utilized AB testing to experiment, learn and improve processes quickly; tested a hypothesis that video engagement is more effective than text on initial outreach, which improved prospect engagement click/open rates by.

Hopkinton, MA

• Trusted advisor to the SVP and VPs for Customer Success via budget reviews and analyses to manage discretionary levers, directly improving KPIs. Highlights include a 92% outperformance rate against financial targets.
• Led a team of analysts to drive operational & financial controllership for a $600m, 5k Services organization. Interviewed, onboarded, managed, and delivered feedback to team members to foster continuous development.
• Conduit between Operations, Finance, HR, and other teams to ensure alignment across key stakeholders; implemented processes, reporting, and controls for headcount, compensation, travel, partner vendors, and cost centers

Hopkinton, MA

• Created an innovative process improvement initiative to enhance Support Services expense reporting, significantly reducing confusion and reconciliations of conflicting data sources
• Developed a new collaborative forum via Six Sigma certification to drive joint financial ownership and alignment between Finance, Operations & Delivery teams, which conveyed the business’s financials and recommended.
• Implemented a new solution for Support expense outlook/forecast and planning cycles ($1.5B). Managed the process and team members to develop a reporting model, which improved financial controls, auditability, and cycle.
• Quantified business cases for new service introductions, cost-saving initiatives, and return on investments; also led strategic conversations about expanding understanding of Support expense, revenue, and margin..

Hopkinton, MA

• Developed new analytical reports to improve executive & general managers’ understanding of product profitability. Included 250+ page KPI package, analyzing revenue ($11b), expenses, assets, and headcount metrics..
• Improved product P&L sales expense method ($4b). Enhancements incorporated product differences such as specialty teams, presales, and renewals to better align expenses with each product’s level of effort vs. allocating.
• Supported product line P&L publications for product profitability and rationalization decisions

Bedford, MA

• Managed a $100M business unit’s revenue assurance and order-to-cash cycle. Meticulously analyzed and assessed sales contracts for revenue recognition adherence and allocation guidelines. Confirmed VSOE compliance was.
• Led an initiative to improve the billing process of two products which yielded a $200K increase in the annual revenue stream and enhanced customer satisfaction, financial reporting accuracy, and cash collections

Hopkinton, MA

• Analyzed and booked general ledger entries, prepared drafts of MD&A for the 10K/10Q SEC filings, tested SOX controls
• Managed an intern and balance sheet audit initiative; realigned $6M to proper accounts

Burlington, MA

• Developed and built out contract database for $600M healthcare business unit to analyze customer contracts
• Performed SOX control testing, prepared internal controls, executed forensic audits on acquired compani