Max Snyder Email & Phone Number

Philadelphia, Pennsylvania, United States

Establishes best practices and processes while - Leading and scaling the operations of a distributed UX Research discipline across multiple service areas- Informing and influencing the growth strategy for the UX Research discipline while managing interviewing, hiring, performance evaluations, onboarding/offboarding, role changes, improvement plans, and terminations- Tracking the UX Research discipline’s progress towards OKRs and Product roadmap fulfillment- Evolving and leading departmental initiatives, advocating for our users and championing the value and impact of research, and evidence-based design- Scoping, project managing, and leading interdisciplinary, cross-functional teams who need to solve tomorrow and future-facing business critical customer-facing initiativesGrown the team from 2 to 5 UX Researchers

Philadelphia

Managed a growing team of UX Researchers and collaborated across UX Design, Product Management, Development, and Business stakeholders to plan, execute, analyze and synthesize user research across residential internet products and servicesMentored direct reports and junior members of the team (in-person and remote), on professionalism, UX best practices, and project managementIntroduced innovative methods for uncovering the latent needs of customers and prospectsManaged critical vendor relationships (budgets, utilization, continuous feedback) to support research operations

Greater Philadelphia Area

Established best practices and led all aspects of:- Process Innovation: modeled existing business processes that spanned relationships with critical third parties that were instrumental to distribution and operating processes while creating elegant customer experiences.- Operational Modeling: conceptualized and designed current and new business processes, job roles and the relationships between them to define and refine the operation of the business.- Experience Design: designed technology experiences that supported the ability for employees and customers who interact with the firm's technology to work faster, smarter, and improved their overall levels of productivity and proficiency.- Technology Enablement: Integrated deep partnerships with technology and the business to enable a highly iterative human-centered design process that worked to cut development expenses and cycle times by capturing requirements prior to engaging in the software engineering process.- Evaluative Methodologies: Bridged the way technology is actually used relative to the way it has been designed or intended to be used by the firm and/or advisors in order to optimize experiences, utility, and impact to the business. Leveraged the intelligence from these methodologies to calibrate design and technology experiences that drive adoption, impact, and value to the business, employees, and the customers the firm serves.

Greater Philadelphia Area

Provided technical research leadership and direction across the entire Electronic Ink delivery team. Responsibilities included monitoring the quality and efficacy of design research services, spearheading the strategic advancement of design research and evangelizing a long-term vision of design research and best practices within Electronic Ink: the evolution of service techniques, the development of new methods, the ongoing exploration of design research’s relationship to design, technology, and clients’ businesses. Cultivated Electronic Ink’s voice and provided thought leadership within the larger professional design research communities.

Greater Philadelphia Area

Lead and manage multidisciplinary teams of designers, researchers, technologists, and clients through the research, design, and implementation process. Scope and support sales development of new and existing clients. Mentor and supervise designers and design researchers. Includes responsibilities of Lead Design Researcher.

Design and implement a variety of design research methods and activities, including contextual inquiry, stakeholder interviews, participatory design sessions, focus groups, usability tests, and collaborative working sessions. Lead and support client-facing engagements on an interdisciplinary team of researchers, designers, and technologists. Developed and implemented internal tools for scoping, pricing, and presenting EI’s service offerings.

Design and implement a variety of research methods and activities, including contextual inquiry, stakeholder interviews, creative participatory design sessions, focus groups, usability tests, and collaborative working sessions. Lead and support client-facing engagements on an interdisciplinary team of researchers, designers, and technologists. Developed and implemented internal tools for scoping, pricing, and presenting EI’s service offerings.

Greater Philadelphia Area

Co-taught Data Visualization, a subject brand new to Drexel’s curriculum. Lectured, developed and facilitated class exercises, and projects exploring the history and fundamentals of data visualization, including visualization types and their uses; data mining; exploring narratives through data; and creating compelling formal artifacts that express complexity in its simplest forms.

Greater Philadelphia Area

Taught Advanced Design Methods, a required studio course for second-year graduate students. Developed course curriculum, lecture, and assign and critique student projects focused on the theory and practice of visualizing design research. Projects included data visualization, infographics, service design, time motion communication, and usability.

Baltimore, Md

Flex Studio (Spring, 2012)Co-taught data visualization in a condensed, workshop format for this required of Juniors. Flex Studio is a collection of mini-courses that provides students with the opportunity to experience different areas of design from professional practitioners.Data Visualization (Fall, 2011)Co-taught this elective class; a subject brand new to MICA's curriculum. Lectures, class exercises, and projects explored the history and fundamentals of data visualization, including visualization types and their uses; data mining; exploring narratives through data; and creating compelling formal artifacts that express complexity in its simplest forms.

Conducted user research and usability sessions, critiqued and improved designs. Designed marketing materials, and ideated usable solutions Fortune 1000 clients. Developed and implemented proprietary protocols for eyetracking hardware.

Greater Pittsburgh Area

Developed and executed participatory design activities and designed and developed user interfaces for autonomous elders for GE Major Appliance Division’s Kitchen of Tomorrow team.

Tested for host-based infrastructure servers. Played leading role in testing Alerts and Reminders. Worked in Unix environments, set up SAPI/SOML servers. Created test plans and extensive test cases.

Master Of Design (Mdes), Interaction Design

Bachelor Of Science - Bs, Mathematics