Gregory Ratliff Email & Phone Number

White Lake, Mi

Oakland County, Michigan party rental company providing residential & commercial customers timely service & quality rental equipment for parties & events. Traditional party tents with side walls available, tables, chairs, linens, Bounce Houses and much more.From graduation parties, showers, birthday parties, wedding and more we have you covered. A variety of traditional party tents with side walls available, tables, chairs, linens, inflatables and much more are available for rent. Work with us to help relieve your party worries so you and your guests can concentrate on having fun. We are there every step of the way to make sure your party is a success! Contact us when planning your next special event.

Southfiled, Mi

- Maintain and improve upon all business systems to enhance user experience and functionality.- Monitor the Internal Support Mailbox to include logging in all new support requests in tracking system, prioritizing issues and following established escalation procedures to engage secondary support when necessary.- Provide internal technical support to all users (local or remote) as requested and within established time guidelines.- Provides continual and timely follow up communication with users on status of internal support requests until issue is completely resolved.- Tracks and keeps up to date all activity related to each internal support issue in tracking system.- Identify and improve inefficient technical processes- Install, configure, move and/or set up user workstations, laptops, phones, etc. as requested and within established time guidelines.- Performs routine maintenance and upgrades on internal software, hardware, etc.- Maintains log of computer hardware to include coordinating and communicating with Finance to ensure accuracy of Master List of company computer assets.- Works to continually gain extensive knowledge of supported software, hardware, etc. within the organization.- Develop, create and maintain internal support documentation of processes, guidelines, knowledge-base, etc. as needed.- Work on special projects and/or assignments as directed.

Troy, Mi

•Implemented operational improvements and organizational development strategies to improve service levels, employee satisfaction, retention rate, and leadership skills within the 24x7x365 IT call center of a growing industry leader. •Service desk client management for hospital and healthcare systems ensuring overall quality of service of daily operations supporting IT software and hardware systems ensuring continuous satisfaction and improvement. •Support leadership with monitoring, balancing and distributing contacts in queue, troubleshooting issues, minimizing abandonment rate and average speed, reviewing daily call reports, handling all escalations and monitor customer satisfaction reviews.•Interview, hire and train analysts on client specific requirements enabling them to provide positive representation of award winning Service Desk through operational contact; via quick response to requests, triaging escalations, listen for concerns and communicating issues immediately to management and complete performance reviews. •Monitoring team performance and management of accounts including status meetings, updating and creating documentation and training analysts on client specific procedures.•Lead contact for large healthcare systems for any and all Service Desk issues, metrics review, SLA management and implementing new process changes and improvements.

Troy, Mi

•Primary Problem Manager for large health systems responsible for maintaining, tracking and triaging issues to resolve problems and improving end-user satisfaction meeting monthly service level agreements. •Systems management to improve knowledgebase, training, and internal processes contributing to improved accuracy of data, service levels, employee satisfaction and retention rates.

Troy, Mi

•Incident manager responsible and accountable for the completion of tasks/projects/tickets assigned to analysts to ensures timely and successful resolution•Provided support for applications across 15 different hospital IT system. •Trained analyst on all accounts and systems as well as daily responsibilities.

Troy, Mi

•Provided technical service and support on a variety of technical platforms to U.S. hospitals and healthcare resulting in improved client satisfaction. •Completed training on application support for Cerner, GE Centricity/IDX, Prism, Oracle PeopleSoft, Microsoft Office Suite and Windows OS and other applications and systems

Pontiac, Mi

•Interacted with customers to provide support per specific needs. •Helped define requirements and provided input for updated company website. •Supervised staff of over fifteen. •Motivationally oriented team leader with exceptional training skills and a track record of producing superb teamwork and team unity.

Bsit, Information Technology

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General