Gregory Ratliff
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Gregory Ratliff Email & Phone Number

Owner Ratliff Rental at Ratliff Rental
Location: White Lake, Michigan, United States 7 work roles 2 schools
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Current company
Role
Owner Ratliff Rental
Location
White Lake, Michigan, United States
Company size

Who is Gregory Ratliff? Overview

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Quick answer

Gregory Ratliff is listed as Owner Ratliff Rental at Ratliff Rental, a company with 2 employees, based in White Lake, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Gregory Ratliff.

Gregory Ratliff previously worked as Business Owner at Ratliff Rental and Internal Technical Support Engineer at Imagesoft, Inc.. Gregory Ratliff holds Bsit, Information Technology from Walsh College Of Accountancy And Business Administration.

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Ratliff Rental

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Profile bio

About Gregory Ratliff

Over 10 years of professional experience with applied business and technical skills via healthcare and customer services industries. Focused and committed business and IT strategist with experience in account maintenance, problem-solving, trouble-shooting, and planning/implementing proactive procedures and systems. Strong proven track record leading projects, developing partnerships and alliances and acting in a leadership role training, motivating, and supervising customer service employees.

Listed skills include Bmc Remedy, Active Directory, Troubleshooting, Citrix, and 15 others.

Current workplace

Gregory Ratliff's current company

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Ratliff Rental
Ratliff Rental
Owner Ratliff Rental
white lake, michigan, united states
Employees
2
AeroLeads page
7 roles

Gregory Ratliff work experience

A career timeline built from the work history available for this profile.

Business Owner

Current

White Lake, MI

Oakland County, Michigan party rental company providing residential & commercial customers timely service & quality rental equipment for parties & events. Traditional party tents with side walls available, tables, chairs, linens, Bounce Houses and much more.From graduation parties, showers, birthday parties, wedding and more we have you covered. A variety.

Jan 2016 - Present

Internal Technical Support Engineer

Southfiled, MI

- Maintain and improve upon all business systems to enhance user experience and functionality.- Monitor the Internal Support Mailbox to include logging in all new support requests in tracking system, prioritizing issues and following established escalation procedures to engage secondary support when necessary.- Provide internal technical support to all.

Apr 2015 - Jun 2017

Service Desk Team Lead

Caretech Solutions

Troy, MI

  • Implemented operational improvements and organizational development strategies to improve service levels, employee satisfaction, retention rate, and leadership skills within the 24x7x365 IT call center of a growing.
  • Service desk client management for hospital and healthcare systems ensuring overall quality of service of daily operations supporting IT software and hardware systems ensuring continuous satisfaction and improvement.
  • Support leadership with monitoring, balancing and distributing contacts in queue, troubleshooting issues, minimizing abandonment rate and average speed, reviewing daily call reports, handling all escalations and.
  • Interview, hire and train analysts on client specific requirements enabling them to provide positive representation of award winning Service Desk through operational contact; via quick response to requests, triaging.
  • Monitoring team performance and management of accounts including status meetings, updating and creating documentation and training analysts on client specific procedures.
  • Lead contact for large healthcare systems for any and all Service Desk issues, metrics review, SLA management and implementing new process changes and improvements.
Sep 2013 - Apr 2015

Service Desk Analyst Ii

Caretech Solutions

Troy, MI

  • Primary Problem Manager for large health systems responsible for maintaining, tracking and triaging issues to resolve problems and improving end-user satisfaction meeting monthly service level agreements.
  • Systems management to improve knowledgebase, training, and internal processes contributing to improved accuracy of data, service levels, employee satisfaction and retention rates.
Jun 2011 - Sep 2013

Service Desk Analyst I

Caretech Solutions

Troy, MI

  • Incident manager responsible and accountable for the completion of tasks/projects/tickets assigned to analysts to ensures timely and successful resolution
  • Provided support for applications across 15 different hospital IT system.
  • Trained analyst on all accounts and systems as well as daily responsibilities.
Aug 2010 - Jun 2011

Service Desk Intern

Caretech Solutions

Troy, MI

  • Provided technical service and support on a variety of technical platforms to U.S. hospitals and healthcare resulting in improved client satisfaction.
  • Completed training on application support for Cerner, GE Centricity/IDX, Prism, Oracle PeopleSoft, Microsoft Office Suite and Windows OS and other applications and systems
Sep 2009 - Aug 2010

Delivery Driver

Perry'S Tents And Events

Pontiac, MI

  • Interacted with customers to provide support per specific needs.
  • Helped define requirements and provided input for updated company website.
  • Supervised staff of over fifteen.
  • Motivationally oriented team leader with exceptional training skills and a track record of producing superb teamwork and team unity.
Mar 2005 - Sep 2009
2 education records

Gregory Ratliff education

Bsit, Information Technology

Walsh College Of Accountancy And Business Administration
FAQ

Frequently asked questions about Gregory Ratliff

Quick answers generated from the profile data available on this page.

What company does Gregory Ratliff work for?

Gregory Ratliff works for Ratliff Rental.

What is Gregory Ratliff's role at Ratliff Rental?

Gregory Ratliff is listed as Owner Ratliff Rental at Ratliff Rental.

Where is Gregory Ratliff based?

Gregory Ratliff is based in White Lake, Michigan, United States while working with Ratliff Rental.

What companies has Gregory Ratliff worked for?

Gregory Ratliff has worked for Ratliff Rental, Imagesoft, Inc., Caretech Solutions, and Perry'S Tents And Events.

Who are Gregory Ratliff's colleagues at Ratliff Rental?

Gregory Ratliff's colleagues at Ratliff Rental include Renee Ratliff.

How can I contact Gregory Ratliff?

You can use AeroLeads to view verified contact signals for Gregory Ratliff at Ratliff Rental, including work email, phone, and LinkedIn data when available.

What schools did Gregory Ratliff attend?

Gregory Ratliff holds Bsit, Information Technology from Walsh College Of Accountancy And Business Administration.

What skills is Gregory Ratliff known for?

Gregory Ratliff is listed with skills including Bmc Remedy, Active Directory, Troubleshooting, Citrix, Windows 7, Windows Xp, Microsoft Exchange, and Help Desk Support.

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