Gregory Ratliff Email & Phone Number

White Lake, MI

Oakland County, Michigan party rental company providing residential & commercial customers timely service & quality rental equipment for parties & events. Traditional party tents with side walls available, tables, chairs, linens, Bounce Houses and much more.From graduation parties, showers, birthday parties, wedding and more we have you covered. A variety.

Southfiled, MI

- Maintain and improve upon all business systems to enhance user experience and functionality.- Monitor the Internal Support Mailbox to include logging in all new support requests in tracking system, prioritizing issues and following established escalation procedures to engage secondary support when necessary.- Provide internal technical support to all.

Troy, MI

• Implemented operational improvements and organizational development strategies to improve service levels, employee satisfaction, retention rate, and leadership skills within the 24x7x365 IT call center of a growing.
• Service desk client management for hospital and healthcare systems ensuring overall quality of service of daily operations supporting IT software and hardware systems ensuring continuous satisfaction and improvement.
• Support leadership with monitoring, balancing and distributing contacts in queue, troubleshooting issues, minimizing abandonment rate and average speed, reviewing daily call reports, handling all escalations and.
• Interview, hire and train analysts on client specific requirements enabling them to provide positive representation of award winning Service Desk through operational contact; via quick response to requests, triaging.
• Monitoring team performance and management of accounts including status meetings, updating and creating documentation and training analysts on client specific procedures.
• Lead contact for large healthcare systems for any and all Service Desk issues, metrics review, SLA management and implementing new process changes and improvements.

Troy, MI

• Primary Problem Manager for large health systems responsible for maintaining, tracking and triaging issues to resolve problems and improving end-user satisfaction meeting monthly service level agreements.
• Systems management to improve knowledgebase, training, and internal processes contributing to improved accuracy of data, service levels, employee satisfaction and retention rates.

Troy, MI

• Incident manager responsible and accountable for the completion of tasks/projects/tickets assigned to analysts to ensures timely and successful resolution
• Provided support for applications across 15 different hospital IT system.
• Trained analyst on all accounts and systems as well as daily responsibilities.

Troy, MI

• Provided technical service and support on a variety of technical platforms to U.S. hospitals and healthcare resulting in improved client satisfaction.
• Completed training on application support for Cerner, GE Centricity/IDX, Prism, Oracle PeopleSoft, Microsoft Office Suite and Windows OS and other applications and systems

Pontiac, MI

• Interacted with customers to provide support per specific needs.
• Helped define requirements and provided input for updated company website.
• Supervised staff of over fifteen.
• Motivationally oriented team leader with exceptional training skills and a track record of producing superb teamwork and team unity.

Bsit, Information Technology

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General