Greg Rowe Clssbb, Capm, Mos, Ccxp Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Manage a large group of Project/Program Managers that support Regulatory, Legal and Strategic initiativesManage Analytics team with production and productivity reports. Updating all reporting to SQL/Teradata with publishing to Power BI Supporting and coaching the PMs through their projectsFacilitating stakeholders to make key decisionsDeveloping strategic approaches to managing programsProvide leadership and oversight of the business unit’s implementation processes; managing company adherence to standard implementation processesCoordinate cross-functional tasks between various internal and external areas to ensure successful project outcomesCommunicate project status to all internal and external stakeholdersMentor project team members and stakeholders using appropriate tools and techniques in order to increase and maintain commitment to portfolio objectives

Woodland Hills, Ca

Woodland Hills, California

Identify, develop, and execute process improvement programs utilizing continuous improvement principles and LEAN/Six Sigma methodologiesPrioritize and lead complex process improvement programs across the enterprise in support of all departments and functional areasDrive process improvement projects and facilitate cross functional process improvement project teams ensuring deadlines and objectives are metNegotiate with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and project statusCreate KPI (key performance indicator) dashboards enabling process performance monitoring.Collaborate with business customers to monitor process performance as improvements are implemented ensuring return on investment is realizedIdentify, communicate, and correct gaps in process performance and provide guidance to address these gapsEvaluate completed process improvement projects to identify and implement best practices and lessons learnedConsult with senior leadership and provide analysis and advice on a variety of performance and process related topicsProvide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activitiesResearch and implement industry organizational change management best practicesMentor and train business process improvement managers and consultants

Woodland Hills, Ca

Lead/coordinate program, product, IT implementation projects across multiple functional teams while ensuring delivery excellence. Drive key business initiatives and solutions across the project while adhering to the prescribed methodologies. Oversee additional process and performance related initiatives to achieve continuous quality improvement in the Plan’s and individuals’ performance.• Manage cross functional activities related to project and program implementations to deliver programs on schedule, within budget and with superior quality.• Lead and motivate cross functional team members through building a positive team attitude, resolving conflicts and clearly communicating program objectives.• Act as single point of contact for all program related issues and escalations including risk management.• Communicate business objectives, program process as well as technical complexities of the program to key stakeholders at various levels of the organization. • Ensure all program documentation is up to date and accessible.

Woodland Hills, Ca

Enterprise wide Process Improvements, Process Design and Implementation utilizing Lean Six Sigma methodologies.

2002 to 2011Advanced to senior data analyst role to provide leadership for Appeals & Grievances infrastructure located California. Worked to migrate seamless reporting from the Commercial Lines of Business to Medicare. This moved to a national scope, including the National Medicare Part D plan. Help set long-range reporting direction and implementation of "single source reporting".Key Results:Designed and launched National Appeals & Grievances Self-Service Reporting. Designed and lead regulatory agency audit universe pulls, as well as subsequent internal version of Corrective Action Plan auditing. Documented workflows of entire Medicare Policy & Procedures.Named Subject Matter Expert for Appeals & Grievances Systems and Reporting. Worked on all BARR Reviews, Implantation and User Acceptance Testing for all system upgrades, changes and enhancements for Appeals & Grievances. Gathered Data and Reporting for all Analytical Reports to Executive Management Team and Quality Improvement Committees for Health Net of Oregon and Health Net of Arizona. Built and managed Data Entry Error reporting workbooks, as well as Process Improvement Projects for Medicare Sanction Re-Audit.