Quality Assurance Manager - Product Development Analytics, Customer Experience, & Customer Care
Greater Atlanta Area
Responsible for customer-focused, data-driven, risk-based process controls supporting manufacturing excellence.• Managed processes to ensure Supplier and Factory compliance with relevant requirements from Standard Operating Procedures, contracts, supplier buying agreements, and purchase orders.• Led continuous improvement / corrective action / preventive action plan initiatives with Suppliers.• Managed business area / engineering discipline to the metrics and reporting developed to monitor quality, service, cost, and risk components of each process.• Developed, coached, and trained associates to deliver results consistent with strategy.• Identified opportunities to improve Private Brand product return rates through the use of available customer and return data. • Implemented and managed improvement opportunities.• Formulated and maintained Quality Assurance objectives and goals for Private Brand team.• Managed Standard Operating Procedures, reporting, metrics, and audit controls to support a data-driven system of risk and performance based criteria to manage suppliers, factories, and products to quality, cost, service, and risk goals.• Performed quantitative and qualitative analysis of people, processes, and data.• Developed and managed functional responsibilities of service providers, foreign sourcing offices, and internal resources.• Assessed, tested, and inspected Factories and Products against standards of performance.• Identified and implemented best practices based on industry knowledge.• Developed and delivered training (internally and externally), tailored to the needs of the specific audience.• Defined technical requirements associated with Factory and product specifications.• Reviewed and resolved issues with Suppliers, Factories, Service Providers, Merchandising, Store Operations, Distribution, Safety, Customers, and other related supply chain components.