Gregory S. Email & Phone Number

Atlanta, Georgia, United States

Atlanta Metropolitan Area

- Licensed Realtor in the state of I’m Georgia

Georgia, United States

- Licensed Realtor in the state of I’m Georgia

Atlanta Metropolitan Area

- Conduct phone calls with admins, license holders, and key company executives to answer inquiries, provide technical assistance and best practices in regards to functionality- Analyzing data, trends, and client information to identify product or service growth opportunities. - Work within queue-support model while meeting and exceeding specific daily goals and other Key Performance Indicators- Serve as technical support liaison for over 8,000 courses and trainings to… Show more - Conduct phone calls with admins, license holders, and key company executives to answer inquiries, provide technical assistance and best practices in regards to functionality- Analyzing data, trends, and client information to identify product or service growth opportunities. - Work within queue-support model while meeting and exceeding specific daily goals and other Key Performance Indicators- Serve as technical support liaison for over 8,000 courses and trainings to Linkedin Learning subscribers Show less

Alpharetta, Georgia

- Managed 5 Elite-level international corporate accounts, which consisted of 40K+ wireless lines and grossing over $25 million annually. - Administered monthly presentations on account usage and billing activity to C-level executives for efficient account management.- Formulated quarterly projects to manage overall account health which increased online portal utilization from 33% to 85% (Target 75%)- Coordinated strategic planning sessions to manage account efficiency… Show more - Managed 5 Elite-level international corporate accounts, which consisted of 40K+ wireless lines and grossing over $25 million annually. - Administered monthly presentations on account usage and billing activity to C-level executives for efficient account management.- Formulated quarterly projects to manage overall account health which increased online portal utilization from 33% to 85% (Target 75%)- Coordinated strategic planning sessions to manage account efficiency and financial vitality utilizing life-cycle management techniques. Show less

Alpharetta, Georgia

- Analyzed client financial history and created custom proposals that retained high profile enterprise clientele- Provided analysis and recommendations for escalated situations that resulted in an increase of customer retention by 53%. - Presented monthly reporting of account usage and billing activity to clients for account management.- Compiled account data using internal reporting tools to provide feedback for proposals and contracts.- Analyzed accounts to… Show more - Analyzed client financial history and created custom proposals that retained high profile enterprise clientele- Provided analysis and recommendations for escalated situations that resulted in an increase of customer retention by 53%. - Presented monthly reporting of account usage and billing activity to clients for account management.- Compiled account data using internal reporting tools to provide feedback for proposals and contracts.- Analyzed accounts to recommend products and solutions for existing business and government clients Show less

Tampa/St. Petersburg, Florida Area

- Compiled data and statistical reports of KPIs and monthly targets to be used by local and district management.- Managed Salesforce CRM database to assess and troubleshoot customer inquires- Served as subject-matter expert for new employee onboarding and training - Elected Google program ambassador to facilitate product education

Tampa

- Collaborated with AT&T Technicians to provide support to business solutions customers- Provided sales team with product options for their customer accounts- Managed troubleshooting systems for client related issues

Tampa, Florida

- Demonstrated the different amenities and campus activities our University has to offer. - Interviewed students interested in interning for the Admissions Office- Worked with prospective students to keep updated admissions' records to encourage University acceptance. - Served as tour trainer for incoming new hires and Members to Green and Gold guides organization

Master Of Business Administration - Mba, Information Technology Management

Bachelors, Marketing

Activities and Societies: Alpha Phi Omega, Kappa Alpha Psi Extracurricular - Green and Gold Guide (Campus Tour Guide) , Prestige Modeling.