Gregory Strack Email & Phone Number

Hatfield, Pennsylvania, United States

Maintain preventive maintenance schedules through Oracle for NJ, Delaware, Scranton and Philadelphia/Reading/Allentown areas. Coordinate with customer to schedule inspections and returns if needed. Assist call center with order taking, new customer assistance, billing and service inquiries, Parts updates. Assist with tech scheduling and schedule maintenance thru the day for all regions. Assist with emails for. service requests, billing inquiries, Service updates. Maintain database with current customer info and updates.

Willow Grove, Pa

Responsible for prioritizing and assigning properly qualified technicians for Sevice and maintenance calls. 3 Plumbing technicians, 4 Heating & Air Conditioning technicians and one Fire Protection technician. Maintain Technician efficiency in regards to travel time, time on location and productivity. Communication with customers in regards to technician arrival, confirm next days appointments, parts delivery updates and scheduling of maintenance service through Service Titan. Provide and upkeep purchase orders for field techs. Maintain customer files, file daily work orders once processed through billing. Maintain database for site updates, site equipment, maint agreement renewal and new customers. Maintain inventory of printed materials: Invoices, service agreements, service tags/stickers.

Sellersville, Pa

Dispatch 8 HVAC service technicians. Responsible for order entry via email and phone. Liaison between the clients and the service department for updates on work orders, quotes, billing adjustments and final invoicing. Update the clients on work order progress, parts ETA and scheduling. Maintain Data Basics database for clients. Provide necessary periodic reports: past due invoicing, open quotes for repairs, work history, site activity, maintenance history. Build client relationships and provide prompt service. Provide courteous and professional support for the client and their needs.

Lansdale, Pa

Dispatch 6 HVAC/Plumbing service technicians. Responsible for prioritizing and assigning properly qualified technicians for Plumbing, Heating and Air Conditioning calls. Maintain Technician efficiency in regards to travel time, time on location and productivity. Tracking Technician efficiency and billable hours to meet daily and monthly goals. Communication with customers in regards to Technician arrival time and follow up call for Customer satisfaction. Direct marketing to the surrounding areas and existing customers. Maintain inventory of printed materials: Invoices, Service Agreements, marketing materials and stationary

Responsible for dispatching 10-15 Independent contractors for prompt pick up of on demand and daily scheduled orders. Responsible for order entry via email and phone. Communicate delays, proof of delivery and accurate charges to the clients. Ensure proper paperwork for Air Cargo shipments comply with TSA standards. Communicate staffing needs, driver limitations and errors to management.

Aerospace, Aeronautical And Astronautical Engineering

Activities and Societies: L5 Club

Education record

Activities and Societies: Swimming and DivingEngineering