Digital Services Platform PM– Defined and managed mobilization across nine work streams for online experience platform with over 60 applications. Developed strategy and managed plan for digital services, transition, communications, change enablement, analytics, security, service management, form submission applications and accessibility (508) using agile methodology.Portal Innovation PM – Led innovation program to identify opportunities, research, understand value, create vision, ideate, and explore new capabilities for digital platform. Piloted services using prototypes and proofs-of-concept to rapidly assess value. Created strategy roadmaps to deploy capabilities, improving digital platform and experience. Included implementing technical capabilities such as DevOps, public cloud, and emerging security analytics techniques.Online Support/Analytics – Managed team of customer support representatives and analytics capability to provide insight into online indicators for online Form completion/API submissions. Proposed metrics and capabilities to optimize customer support and drove proactive outreach to improve online process completion.Mobile Application Lead – Defined strategy and led native application development and responsive design. Managed mobile application development and responsive design for new multi-channel digital experienceDigital Application Modernization PM – Managed redesign of digital products to integrate with modern content management platform and analytics. Led assessment, development and UX integration of online marketing tools and applications to collect customer data and manage process workflow, which reduced cost and optimized user experience.