Gregory Fuller Email & Phone Number

Plano, TX, US

Dallas-Fort Worth Metroplex

• Execute on a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across lines of business to meet.
• Functional/Application Design Manager responsible for leading, driving, and facilitating interactive sessions with business users and subject matter experts to elicit and document business requirements and/or create.
• Responsible for relationship management, account management of clients, and the line of business area for information technology activities
• Develop and implement projects and processes for the supported line of business (Consumer Lending Technology Point of Sale & Lead Management/SalesForce® systems) according to the defined change management process
• Experience delivering technically critical projects using both Agile and Waterfall methodologies. Experience with Rally and Jira for Agile development/backlog management with both Product Owner and Scrum Master role.
• Serve as a single point of contact for the client and manage initiative and based funded portfolios and serve as the escalation point for unresolved problems, complaints, and service requests for mortgage originations.

Dallas-Fort Worth Metroplex

• As a Functional Design lead, coordinated the analysis and implementation of changes to the mortgage point of sale application in order to integrate with IBM’s Loan Fulfillment system (re-branded iFulfill) while.
• Subject matter expert on vertical project team responsible for implementing a fully integrated self-service Customer Portal (re-branded Home Loan Navigator) to enhance the customer experience by making essential.
• Simplified and modernized Home Loans technology and implemented the target state business process used to fulfill mortgage lending products as part of a $25MM, multi-year platform conversion project that went live June.

Dallas-Fort Worth Metroplex

• Supervisor/Team Lead over direct reports responsible for all aspects of deliverable production using business and systems analysis, requirements gathering, UML modeling, and methodological methods
• Facilitated and drove interactive joint application design (JAD) sessions with business users and subject matter experts to elicit and document business requirements
• Directed a team of Business/Systems analysts while encouraging team members to grow their skills and attempt to inspire service delivery excellence
• Created and implemented project plans, reviewed documentation for adherence to functional specification guidelines, and followed current SDLC guidelines
• Uncovered areas of complexity, risk, or conflict and escalated them to the Head of Analysis, Functional Architects, and all risk/compliance channels

Dallas-Fort Worth Metroplex

• Responsible for technical requirements and modifications using Visual Interdev, Active Server Pages, Visual Basic, VB Script, JavaScript, and HTML as an ASP Developer on the Relocation Business services team managing.
• Designed, developed, & enhanced OpenBill® Express as a Java developer on the support team for this web-based electronic bill payment and presentment service bureau used across multiple industries built on Java/.jsp.
• Subject matter expert on multiple consulting engagements such as Deutsche Bank Global Cash Management and a team from iPlanet (Sun Microsystems alliance) regarding proposals to implement a global B2C solution using.
• Coordinated the installation of Testing software tools and assisted in acclimating business analysts and developers to business and system design methodology, trained them in all aspects of system testing, and served.
• Responsible for customer product feasibility evaluation, implementation, and integration specific to business design and system testing as a member of Accelerated Closing and Delivery Services team
• Provided ongoing system, business, design, and testing support for Westpac Bank in Sydney, Australia, as a member of Quality Assurance team supporting a custom mortgage application

Dallas-Fort Worth Metroplex

• Managed a team charged with foreclosure asset recovery while following investor, guarantor, & insurer guidelines
• Ensured the proper application of funds to the general ledger and investor custodial accounts as well as the timely processing of invoices in accounts payable

Dallas/Fort Worth Area

• Prepared HUD-1 closing statements, researched and interpreted property title for conversion to title commitments
• Built relationships with realtors, buyers, sellers, mortgage brokers/companies, and other service providers while preparing properties for and assisting Senior Closing Agents with residential purchase and refinance.