Managing the day to day operations of the company.

Responsible for the day to day management of the Operations Department for this Plant Sales Brokerage Firm including Sales Administration, HR, IT, Logistics and Customer Service.- Strategic Planning for Growth.- Process Improvement and Process Documentation- Reorganization of the Department- Budgeting and Cost Control

Analyzed sales compensation data. Responsible for ensuring the accuracy of field sales commission statements through continuous processing and analysis of monthly payment data, requests for adjustments to compensation, and reconciliations of statements through database analysis. • Analyzed commission data to resolve commission statement discrepancies between Account Executive’s statement and dashboard report, facilitating receipt of earned commissions. • Created report forecasting fourth quarter sales commissions for Director to allow estimate of budget to actual expenditures prior to fiscal year end.• Led a team of 8 contractors responsible for entering existing legacy system Sales Opportunities into the new Sales Force Administration system. Completed all regional projects ahead of schedule.

Restructured the Production Department of the nation’s largest third party publisher. Effectively managed a positive change in culture and performance through enhanced communication, structure, policy and team-building. • Increased Production Department efficiency by 10% and revenue by $126k while reducing overtime by 67% and overall payroll by 7%. Engaged employees and opened new lines of communications.• Introduced Total Quality Management System, implementing Lean and Six Sigma methodologies resulting in a 62% reduction in direct customer refunds while exceeding targeted service performance goals to 6 Chambers of Commerce and 100+ military installations nationwide. • Created a press schedule that forecasted press usage 45 days in advance, reduced press idle time by 69%. Used schedule as department key to drive new processes and to reengineer and document existing processes, standards and quality control.

Managed corporate wide strategic process improvement initiatives for San Diego’s largest data information technology mail house.• Created, developed and managed the Quality Assurance Department, including design and integration of all quality service programs and initiatives saving over $615k in costs its first year of implementation.• Increased productivity by 25% through creation and implementation of a master production schedule that streamlined job flow through the multiple functions of the production department. • Improved billing cycle time by 70% through development of a streamlined job ticket processing procedure. • Designed, proposed, and implemented a Voice of the Customer Database that enabled the management team to quickly pinpoint quality trends in production, issue corrective actions and provide dedicated systems review.

Represented clients in legal proceedings including, trials, contracts and negotiations, legal research and analysis, correspondence, discovery, depositions and collections. Performed all aspects of Law Practice and Law Practice Management.