Serve as a primary liaison among customers, partners, and internal stakeholders to identify, analyze, develop, and implement solutions to complex business problems in alignment with established internal sales metrics. Directly interface with a diverse group of clientele to field various inquires including order placement, on-line account profile management, order fulfillment, and shipping related questions. Oversee pricing management including sales quote administration, pricing and cost application, and collaboration with vendors to secure special pricing. Actively research technical information regarding product requests to ensure procurement access.Key Accomplishments:• Creatively implemented a value-added, service-based solution for a prominent client by directly managing Adobe licensing resulting in overall cost savings for client while simultaneously generating incremental revenue.• Spearheaded comprehensive logistical management of a complex bundled software package for foreign delivery by liaising with software vendor, internal distribution, end customer, and external shipping company to execute on-time delivery.• Exceeded average quarterly sales quotas in 2017, 2018, and 2019 through high-touch customer service and superior consultative sales.

Directed and executed software maintenance sales through consultative, solutions-based sales. Cultivated strong, amicable business relationships with customers to quote, sell, track orders, and manage software maintenance renewals. Collaborated with vendors to co-term renewal maintenance, up-sell maintenance packages, and cross-sell ancillary software products. Proactively delivered high-touch customer service to clients regarding maintenance renewals. Spearheaded business development opportunities in conjunction with Account Executive personnel to grow existing account sales.Key Accomplishments:• Dramatically increased aggregate renewal rate from 64% to 86%.• Created customized ad hoc client reports detailing upcoming renewal information resulting in increased client retention and renewal rates.• Selected by senior management as a subject matter expert to support the creation a new customer renewal database project to centralize and track renewal data.