Greg Waddell Email & Phone Number

Canton, Ga, Us

North Atlanta, Georgia, United States

North Atlanta, Georgia, United States

When SICOM was acquired by Xenial (a Global Payments company), my role expanded to encompass multiple software platforms. My team spearheaded implementation of a cutting-edge Learning Management System (LMS) which empowered end-users to master our systems at their own pace, offering a range of 24/7 learning opportunities. By enhancing the onboarding and training experience, we're not only ensuring our customers' success but also driving operational efficiency and customer satisfaction.

Atlanta, Ga

After SICOM's acquisition of RTI, I played a pivotal role in SICOM's expansion as Director of Professional Services. Leading a dedicated team of restaurant experts, we brought significant value to the SICOM customer experience by providing deep engagement with franchisees who sought to enhance restaurant profitability through our Back-of-House (BOH) software platforms.Our team of consultants boasts a wealth of experience in multi-unit restaurant management. Together, we leverage our market expertise to empower restaurant owners with the tools they need to measure and enhance unit profitability. By forging strong partnerships with our clients and customizing solutions to their specific needs, we've enabled countless businesses to thrive in the ever-competitive restaurant industry.

Marietta, Ga

I had the privilege of tripling sales of the company's SaaS software within the highly competitive Quick-Service Restaurant (QSR) industry. This remarkable achievement led to the company's acquisition by SICOM in April 2017, marking a pivotal moment in our journey.In my role, I held direct responsibility for a diverse portfolio, leading a high-performing Sales team across multiple product lines, including SaaS software, License software, Payroll forms, and Services. Additionally, I oversaw the company's Marketing, Software Implementation, and Publications efforts, which encompassed critical documentation like user manuals and release notes.One of the most transformative initiatives I championed was the negotiation and successful implementation of a concept-wide mandatory use of our SaaS software solution across 1,250+ restaurants. This strategic move not only showcased our software's value but also streamlined operations and bolstered our market presence.As an executive team member, I thrived in a dynamic environment where strategic thinking, cross-functional collaboration, and innovation were paramount. My experience in driving sales, fostering organizational growth, and ensuring customer success has been instrumental throughout my career.

Marietta, Ga

My role evolved to encompass the introduction of RTIconnect Back-of-House (BOH) software to the quick-service restaurant (QSR) marketplace. Despite operating with a 'small company' marketing budget, I spearheaded a successful campaign that secured the acceptance of the RTIconnect platform across multiple QSR concepts, even in the face of formidable competition.As a vital member of the RTI Executive team, I contributed invaluable insights into marketplace competition, identified market needs, unearthed sales opportunities, and crafted the B2B messaging necessary to drive Sales and Revenue results. This collaborative effort not only solidified our market presence but also fueled growth in a highly competitive industry.

Marietta, Ga

In conjunction with my Sales and Marketing responsibilities, I took on the crucial role of leading RTI's customer support team, overseeing the software helpdesk operations. My primary objective was to ensure that our support team consistently met and exceeded customer Service Level Agreement (SLA) commitments, which played a pivotal role in maintaining customer satisfaction and loyalty.Recognizing the importance of empowering our customers with the knowledge and tools they needed, I initiated the creation of 'RTI University,' an innovative customer training program. This program not only equipped our customers with the skills to effectively use our software solutions but also fostered long-term customer relationships.Moreover, I spearheaded the implementation of RTI's first-ever Quality Assurance (QA) testing program for software development. This initiative was instrumental in enhancing the quality and reliability of our software products, resulting in fewer issues, increased customer trust, and improved software performance.My role extended beyond Sales and Marketing, demonstrating my commitment to delivering a holistic and exceptional customer experience. I thrive on solving complex challenges and driving continuous improvement in all aspects of business operations.

Marietta, Ga

I led the initiative to boost market penetration for RTI's restaurant software platforms, making significant inroads into prominent QSR markets, including McDonald's and others. My efforts were instrumental in expanding adoption across two critical domains:Financial Platform: Under my leadership, we successfully enhanced the adoption of RTI's Financial Platform, covering areas such as Accounts Payable (AP), General Ledger (GL), Payroll, and Human Resources (HR). This drove financial efficiency and compliance for our clients, resulting in measurable bottom-line improvements.Restaurant Operations Platform: We also achieved considerable progress in the adoption of RTI's Restaurant Operations Platform, which included seamless Point-of-Sale (POS) integration, Inventory management, Ordering systems, and Employee Scheduling solutions. This comprehensive suite of tools empowered our clients to streamline operations, optimize inventory management, and enhance employee productivity.

Marietta, Ga

As National Sales Manager, I undertook a multifaceted role that encompassed sales management, tradeshow coordination, and comprehensive software marketplace analysis. With a substantial revenue responsibility of over $3 million annually in software and services, I led a sales department that consistently surpassed annual goals, achieving an outstanding +30% growth rate.In addition to my sales leadership role, I also took charge of various marketing tasks, including the creation of impactful software marketing collateral, direct mail campaigns, corporate website management, and the development of compelling product demos. These marketing efforts were integral to our overall sales success, helping to generate leads, nurture customer relationships, and showcase the value of our products and services.

Marietta, Ga

As a CSR2/Payroll Specialist, I led the conversion from third-party legacy software to our proprietary RTI system, ensuring customer satisfaction and compliance with payroll regulations. I represented our company and software products at tradeshows and other client-facing events and training.

Marietta, Ga

Provided technical support and end-user training for restaurant-specific accounting and operational software. Performed setup services for Network, Labor Scheduling, Payroll, Menu Management and Communications (polling) software.

Marietta, Ga

Owned and operated franchised quick-service delivery restaurant. Responsible for financial performance, staff and management recruitment/training, marketing, and day-to-day operations of business.

Bachelor Of Science, Public & Urban Affairs, Hospitality Management

Undergraduate Studies