Responsibilities:- Investigated and remediated various information technology issues encompassing software, hardware, and networking by conducting thorough analysis and implementing effective solutions to enhance system functionality and security posture, ensuring operational continuity and data integrity.- Managed the onboarding and offboarding processes for new and existing Active Directory (AD) and AS400 users, ensuring proper access controls and permissions alignment with organizational policies and regulatory requirements, thereby safeguarding sensitive data and mitigating insider threats.- Configured user laptops with Cisco System VPN to establish secure connections to the company network, enhancing remote workforce productivity and enabling secure data transmission, reducing the risk of unauthorized access and data breaches.- Oversaw and managed mainframe tape backups through Iron Mountain, ensuring the integrity and availability of critical data, facilitating disaster recovery readiness, and compliance with data retention policies.