Greg Rains Email & Phone Number

Chicago, Il, Us

Riverwoods, Il, Us

⦁ Enhances the B2B partner experience through distribution changes, by reimagining the journey to meet competitive standards and surpass them.

Riverwoods, Il, Us

• Facilitated the incubation of new products and services, as well as creation and delivery of bespoke solutions for our fintech & big tech partners.

Riverwoods, Il, Us

• Led the Partner Solutions team, working with the DFS' client-facing teams, to provide consultative payment solutions for technology partners, fintechs, and global network partners.

Riverwoods, Il, Us

• Owned enterprise relationships with some of Discover’s most strategic technology partners• Drove and executed new business initiatives to address partner's needs & objectives, while also increasing business for DFS• Researched and prospect for potential new partners, developing a pipeline of opportunities• Maintained a thorough knowledge of the market and the solutions/services DFS can provide, while identifying opportunities for new services, products, and distribution channels

Riverwoods, Il, Us

• Served as at thought leader within the mobile and digital payments space providing subject matter expertise for new & emerging payments technologies including tokenization, consumer authentication, and digital wallets.• Led requirements gathering, product development and implementation of new strategic initiatives & products across multiple departments internally, including the Discover Digital Exchange (DDX).• Engaged with clients, ideating and brainstorming solutions, supporting business development efforts.

Riverwoods, Il, Us

• Assessed new initiatives and their impact to Discover Network's core payment processing infrastructure.• Defined long-term strategies related to Network Infrastructure, including documentation of industry-known practices, gap analyses, and outlines where DN can differentiate.• Worked with Business Development to assess vendor services, providing recommendations of viability & value.• Performed system analysis, authored high-level requirements & proposals, and conducted industry research.

Cincinnati, Oh, Us

• Identified and delivered a wide range of prioritized multi-disciplinary projects with a strong continuous improvement and process reengineering focus within the Vantiv operations organization.• Partnered with key stakeholders and assumed ownership for the identification, analysis, solution design and implementation of key process improvements and project implementations.

Cincinnati, Oh, Us

• Managed three high-performing teams, focused on the enterprise-wide onboarding and activation of small to medium enterprise (SME) merchant services accounts and back office support functions.• Drove efforts to decrease cycle time from new account procurement to account activation and improved activation rates, resulting in increased revenue. • Maintained, improved, and created best-in-class onboarding processes and systems. • Collaborated with Senior Management and Executive Leadership on key strategic initiatives including mergers & acquisition integration, new product development & rollout, and business process management workflow.

Cincinnati, Oh, Us

• Coordinated and managed all aspects of large-scale, high revenue ($250K to $1M+) generating projects for new and existing Fortune 500 clients focused on new implementations and modifications to their electronic payment processing environments. This included work with internal and client IT teams, sales and relationship management, and support groups.• Built and maintained strong internal and external relationships that were leveraged to deliver superior results; performed at or near the top of my peer group regarding the volume and complexity of quarterly projects.• Served as team 'Stored Value Specialist' – defined & documented processes and procedures and led process improvement initiatives to reduce gift card program set-up time and increase customer satisfaction.

• Used analytical problem-solving skills, process mapping, and process improvement methodologies to identify organizational gaps and determine cost-effective solutions that could be implemented to reduce revenue leakage and improve margins; specifically worked to overhaul North American Staffing’s hiring process to gain estimated incremental revenue of $10.7M. • Coordinated a project focusing on the top 20 clients’ needs that led to detailed plans and implementation timelines; ultimately leading to superior strategic alignment between Operations, Client Services, and the corporate support functions.

Mason, Oh, Us

• Participated in the Management Trainee (MT) program focused on professional growth, personal development, and providing a strong knowledge of all aspects of business. Rotated through positions including Service Sales Representative, warehouse, and various office roles (AR, AP). • While a Service Sales Representative, built rapport with customers, provided excellent service, and used relationships to sell additional products and services. Finished the 3rd quarter ranked 20th out of over 600 reps nationwide in terms of hitting Key Performance Indicators. • Worked on strategic projects that helped to improve and positively impact branch service labor efficiency, procurement and inventory levels, and the accounts receivable process. Integral in branch achievement of “Outstanding Achievement Award” for the first time in four years.