Greg Rasmussen Email and Phone Number
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Greg Rasmussen is a service operations leader with a passion for extraordinary customer service and improving financial performance. He excels at leading process improvement, problem solving, and creating effective team environments. He is a forward thinker and big picture professional who also loves the details. Greg's broad operations experience and strong communication skills aid him in accomplishing business objectives while catalyzing a shared vision. Greg is highly skilled at analyzing financial and operational data, resulting in data-driven decisions that improve projects and profitability. He excels at generating solutions that find a common ground and meet the needs of various stakeholders, and he has financially turned around multiple businesses. He is an “all in” type of person who enjoys going above and beyond for his community and company. He relishes the challenge of finding gaps in services and operations while devising ways to deliver the highest levels of customer service.As a respected leader, Greg is adept at facilitating a path for his teams to move forward with clarity on goals, actions, and a sense of purpose. His approach is straightforward and driven by a strong desire to deliver the best end result possible. He excels at creating buy-in for challenging objectives, establishing trust, and building team camaraderie in order to achieve big organizational goals. In today’s competitive business environment, Greg Rasmussen is a refreshingly service-minded leader with the skills and experience to ignite a collaborative team effort and strengthen the company’s bottom line.✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management
Entrust
View- Website:
- entrustdatacard.com
- Employees:
- 2365
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Vice President, Global Service OperationsEntrustHopkins, Mn, Us
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Vice President, Global Service OperationsEntrust Apr 2018 - PresentDirects Global Service Design organization to ensure Service Readiness of new product releases, lifecycle management, and technical escalations. Guides global implementation of operations processes and technology platforms. Leads monthly Operational Reviews with each region to drive and financial and operational improvement. -
Director, Global Service OperationsEntrust Datacard Group 2006 - PresentShakopee, MnDirects Global Service Operations for 483 global employees and multiple internal businesses. Leads Monthly Operations Reviews with each region to drive financial and operational improvement. Generates monthly Global Key Performance Indicators. Guides global implementation of operations processes and technology platforms. ☆ Increased revenue from $96.6M to $118.2M with associated GM% of 33.7% ☆ Created U.S. Vehicle Fleet program for 40 technicians with Year 1 savings of $160K ☆ Created the Global Playbook for Field Technician Processes, resulting in process standardization to generate global Key Performance indicators and product performance data with worldwide customer feedback ☆ Completed due diligence and integration of three businesses and sale of one business unit ☆ Led global implementation of Oracle Mobile Field Service for technicians ☆ Improved global inventory turns from .88 to 2.02 Specialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management ✔ Merger and Acquisition ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management ✔ Technical Training ✔ Spare Parts ✔ Repair Operations
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North America Operations ManagerEntrust Datacard 2003 - 2006Shakopee, MnLed operations, business development, and segment growth for multiple internal businesses, including: ✔ Global Repair & Operations ✔ Service Inventory ✔ Spare Parts ✔ Contract Administration ✔ Service Design & Phone Support ✔ Technical Publications ✔ Card Production Services ✔ Global Training & Education ✔ Acquisitions & Divestitures Projects and Accomplishments: ☆ Grew Spare Parts business segment from $12.3M to $25.5M with 62% gross margin☆ Improved Service Maintenance Contract retention by 8% in first year☆ Improved Call Center abandon rate and time to answer phone calls by 35% in first year☆ Drove North America service inventory turns from 1.06 to 2.12; managed a team responsible for 120 stockrooms in North America☆ Turned around an unprofitable business segment (Card Production Services) to 47% Gross Margin in 3 yearsSpecialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management ✔ Merger and Acquisition ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management ✔ Technical Training ✔ Spare Parts ✔ Repair Operations
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Parts Product ManagerEntrust Datacard 2001 - 2003Minnetonka, MnManaged forecasting, budgeting, and income statement responsibility for Spare Parts business segment☆ Partnered with Sales colleagues to promote and generate Recommended Spares Parts Lists (RSPLs) which supported increased parts sales ☆ Produced monthly forecast by customer and channel, improving Parts forecast accuracy by 29% ☆ Created initial Spare Parts Catalog of 32,000 items for customersSpecialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management ✔ Merger and Acquisition ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management ✔ Technical Training ✔ Spare Parts ✔ Repair Operations
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Pricing AnalystEntrust 1999 - 2001Minnetonka, MnDeveloped new pricing tools for Service Marketing and created Product Failure Analysis Reports Specialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Service Marketing ✔ Field Inventory Management ✔ Product Support ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Technical Training ✔ Project Management
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Product Planning AdministratorEntrust 1998 - 1999Minnetonka, MnLed Service team to ensure all functions within Service division were ready for new hardware product releasesSpecialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Service Marketing ✔ Field Inventory Management ✔ Product Support ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Technical Training ✔ Project Management
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Cost AccountantEntrust 1994 - 1998Minnetonka, Mn☆ Integrated Datacard Canada into U.S. operations through financial forecasting ☆ Analyzed monthly revenue and expense variances of Canadian operations ☆ Conducted inventory management for field technicians Specialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Service Marketing ✔ Field Inventory Management ✔ Product Support ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Financial Forecasting ✔ Customer Escalation ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Technical Training ✔ Project Management ✔ Inventory Management
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General AccountantEntrust 1993 - 1994Minnetonka, Mn☆ Oversaw Project Accounting for multiple special projects☆ Completed monthly journal entries for the service divisions☆ Processed payroll for 550 employeesSpecialties: ✔ Project Accounting ✔ Payroll Processing ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Product Support ✔ Team Building ✔ Budgets ✔ Financial Forecasting ✔ Customer Satisfaction ✔ Oracle ✔ Project Management
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Credit And Collections AdministratorEntrust Datacard 1989 - 1993Minnetonka, MnImproved Accounts Receivable balances by 46% and Days Sales Outstanding (DSO) by 23% Specialties: ✔ Accounts Receivable ✔ Accounting ✔ Collections ✔ Finance ✔ Profit and Loss Management ✔ Team Building ✔ Business turnarounds ✔ Budgets ✔ Financial Forecasting ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management
Greg Rasmussen Skills
Greg Rasmussen Education Details
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Business Administration -
Bmgi UniversitySix Sigma Green Belt Certification
Frequently Asked Questions about Greg Rasmussen
What company does Greg Rasmussen work for?
Greg Rasmussen works for Entrust
What is Greg Rasmussen's role at the current company?
Greg Rasmussen's current role is Vice President, Global Service Operations.
What is Greg Rasmussen's email address?
Greg Rasmussen's email address is gr****@****ard.com
What is Greg Rasmussen's direct phone number?
Greg Rasmussen's direct phone number is (952) 933*****
What schools did Greg Rasmussen attend?
Greg Rasmussen attended University Of Minnesota - Carlson School Of Management, Bmgi University.
What skills is Greg Rasmussen known for?
Greg Rasmussen has skills like Six Sigma, Sales Management, Inventory Management, Product Development, Leadership, Product Management, Business Development, Cross Functional Team Leadership, Process Improvement, New Business Development, Mergers And Acquisitions, Manufacturing.
Who are Greg Rasmussen's colleagues?
Greg Rasmussen's colleagues are Jackie Li, Dean Dick, Dawn Walters, Ajay Kulkarni, N M W, Robert Mcmullen, Len Kennen.
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Greg Rasmussen
Finance & Sales Analytics | Analyzer | Innovator | Process Optimizer | Mentor | MbaMckinney, Tx -
Greg Rasmussen
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