Greg Rasmussen Email & Phone Number

Hopkins, Mn, Us

Directs Global Service Design organization to ensure Service Readiness of new product releases, lifecycle management, and technical escalations. Guides global implementation of operations processes and technology platforms. Leads monthly Operational Reviews with each region to drive and financial and operational improvement.

Shakopee, Mn

Directs Global Service Operations for 483 global employees and multiple internal businesses. Leads Monthly Operations Reviews with each region to drive financial and operational improvement. Generates monthly Global Key Performance Indicators. Guides global implementation of operations processes and technology platforms. ☆ Increased revenue from $96.6M to $118.2M with associated GM% of 33.7% ☆ Created U.S. Vehicle Fleet program for 40 technicians with Year 1 savings of $160K ☆ Created the Global Playbook for Field Technician Processes, resulting in process standardization to generate global Key Performance indicators and product performance data with worldwide customer feedback ☆ Completed due diligence and integration of three businesses and sale of one business unit ☆ Led global implementation of Oracle Mobile Field Service for technicians ☆ Improved global inventory turns from .88 to 2.02 Specialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management ✔ Merger and Acquisition ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management ✔ Technical Training ✔ Spare Parts ✔ Repair Operations

Shakopee, Mn

Led operations, business development, and segment growth for multiple internal businesses, including: ✔ Global Repair & Operations ✔ Service Inventory ✔ Spare Parts ✔ Contract Administration ✔ Service Design & Phone Support ✔ Technical Publications ✔ Card Production Services ✔ Global Training & Education ✔ Acquisitions & Divestitures Projects and Accomplishments: ☆ Grew Spare Parts business segment from $12.3M to $25.5M with 62% gross margin☆ Improved Service Maintenance Contract retention by 8% in first year☆ Improved Call Center abandon rate and time to answer phone calls by 35% in first year☆ Drove North America service inventory turns from 1.06 to 2.12; managed a team responsible for 120 stockrooms in North America☆ Turned around an unprofitable business segment (Card Production Services) to 47% Gross Margin in 3 yearsSpecialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management ✔ Merger and Acquisition ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management ✔ Technical Training ✔ Spare Parts ✔ Repair Operations

Minnetonka, Mn

Managed forecasting, budgeting, and income statement responsibility for Spare Parts business segment☆ Partnered with Sales colleagues to promote and generate Recommended Spares Parts Lists (RSPLs) which supported increased parts sales ☆ Produced monthly forecast by customer and channel, improving Parts forecast accuracy by 29% ☆ Created initial Spare Parts Catalog of 32,000 items for customersSpecialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Contract Administration ✔ Field Inventory Management ✔ Product Support ✔ Six Sigma ✔ Key Performance Indicators (KPI’s) ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Call Centers ✔ Customer Satisfaction Surveys ✔ Vehicle Fleet Management ✔ Merger and Acquisition ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management ✔ Technical Training ✔ Spare Parts ✔ Repair Operations

Minnetonka, Mn

Developed new pricing tools for Service Marketing and created Product Failure Analysis Reports Specialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Service Marketing ✔ Field Inventory Management ✔ Product Support ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Technical Training ✔ Project Management

Minnetonka, Mn

Led Service team to ensure all functions within Service division were ready for new hardware product releasesSpecialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Service Marketing ✔ Field Inventory Management ✔ Product Support ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Forecasting ✔ Customer Escalation ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Technical Training ✔ Project Management

Minnetonka, Mn

☆ Integrated Datacard Canada into U.S. operations through financial forecasting ☆ Analyzed monthly revenue and expense variances of Canadian operations ☆ Conducted inventory management for field technicians Specialties: ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Service Marketing ✔ Field Inventory Management ✔ Product Support ✔ Team Building ✔ Business turnarounds ✔ Sales ✔ Budgets ✔ Financial Forecasting ✔ Customer Escalation ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Technical Training ✔ Project Management ✔ Inventory Management

Minnetonka, Mn

☆ Oversaw Project Accounting for multiple special projects☆ Completed monthly journal entries for the service divisions☆ Processed payroll for 550 employeesSpecialties: ✔ Project Accounting ✔ Payroll Processing ✔ Customer Service ✔ Operations ✔ Finance ✔ Profit and Loss Management ✔ Product Support ✔ Team Building ✔ Budgets ✔ Financial Forecasting ✔ Customer Satisfaction ✔ Oracle ✔ Project Management

Minnetonka, Mn

Improved Accounts Receivable balances by 46% and Days Sales Outstanding (DSO) by 23% Specialties: ✔ Accounts Receivable ✔ Accounting ✔ Collections ✔ Finance ✔ Profit and Loss Management ✔ Team Building ✔ Business turnarounds ✔ Budgets ✔ Financial Forecasting ✔ Procurement ✔ Customer Satisfaction ✔ Oracle ✔ Project Management

B.S., Business Administration

Six Sigma Green Belt Certification