● Assisted new owners to get started on Apple products through quick and efficient support● Supported current owners with technical issues while developing and maintaining a strong, positive customer relationship with Apple● Transformed Apple Store visitors into loyal customers by getting to know the customer through the APPLE Steps of Service ● Encouraged store employees to create energy and excitement for Apple products, providing solutions, and assisting store employees in various training activities ● Facilitated, organized, and executed the Apple Camp: Summer Series for the last four years. Apple Camp is a free three-day program for children ages 8-12 and was created to broaden children’s skills through music making, video editing, and coding skills.

● Developed and implemented a training strategy with corresponding curriculum to achieve organization’s goals ● Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals ● Produced and delivered Train the Trainer materials for career development and task management ● Encouraged student engagement for the learning process and the development of college readiness study skills through positive behavior intervention ● Planned, coordinated, and executed 5 annual events for over 500 attendees per event, including vendor management, marketing promotions, and event itineraries

● Interviewed, hired and onboarded staff, completing regular performance evaulations and developing corrective action plans as needed ● Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings ● Performed one-on-one coaching with clients that require customized training tailored to individual learning types● Designed effective training resources to enhance performance

● Recruited, interviewed, and advised prospective students to the graduate programs within the School of Education ● Collaborated with Program Coordinators and the Dean of the School of Education to implement new marketing strategies that showed an increase in inquiries, applications, and accepted students ● Designed and implemented a new individualized outreach recruitment technique for the Masters of Education in Educational Leadership program

● Served as an ambassador for the jetBlue Onboard Experience for customers by delivering award-winning customer service standards● Responded to a wide-range of safety related concerns and issues of in-flight emergencies; while maintaining a calm demeanor to fellow passengers and crew members ● Promoted various components of the jetBlue Onboard Experience including promoting select beverages and increased onboard sales with premium experiences

Currently serving in a volunteer capacity & working remotely as the Director of Communications and serving as a voting position on the Board of Directors for the Massachusetts Youth Leadership Foundation; which creates leadership experiences and conferences for high school students in the Commonwealth of Massachusetts. Ensuring that the message of the Massachusetts Youth Leadership Foundation is delivered consistently across all communication platforms. Including all social media outlets, monthly newsletters and supervising the Annual Report for fiscal years. Develop, implement, and evaluate the annual communications plan across the network’s discreet audiences. Manages the development, distribution, and maintain of all print and electronic collateral including the newsletters, brochures, and the Massachusetts Youth Leadership Foundation website.

City Year is an education-focused, nonprofit organization founded in 1988 that partners with public schools and teachers to help keep students in school and on track to succeed. In 24 communities across the United States and through two international affiliates, this innovative public-private partnership brings together teams of young AmeriCorps members who commit to a year of full-time service in schools. Corps members provide individual support to students who need extra care and attention, focusing on attendance, behavior, and course performance through in-class tutoring, mentoring, and after school programs.As a member of the City Year Regional Recruitment & Admissions Team of the Florida Region sitting in the City Year Orlando site, I am responsible for the efficient and professional intake and processing of applicants and the general support of admissions initiatives.

Developed and maintained partnerships of educational professionals across the United States in the middle and high school settings, which ultimately promoted the idealism of educational travel. Manage and maintained relationships with current customers and facilitate future business with their organization. Coordinated travel arrangements for customers and their student groups, including flights, ground transportation, hotels and meals. Provided customers with support and resources for the preparation and execution of meetings with their administration and potential participants throughout the process. Coordinated with colleagues managing relationships with vendors such as airlines and hotels to ensure overall quality and potential participants throughout the process.Collected and processed historical data to predict future results and target potential opportunities. Corresponded with customers efficiently and professionally via phone, email, and video-conferencing; and on occasion in person.

Provided service with a passionate smile and a desire to know each family as their Safari Host at Disney's Animal Kingdom Lodge & Disney's Animal Kingdom Villas. Selected to be a Disney Trainer to mentor, develop and train new Cast Members in the areas of Cashier, Runner & Back Office Operations Support Selected to be a Relief Frontline Service Advisor to help supervise, mentor and assist Front Desk Cast Members in both the Registration and Concierge areas of the front desk. Demonstrated problem solving skills with each guest when any problem arose in the theme parks or resorts.