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Greg Shaw personal email
Executive leader with a passion for delivering service excellence to both internal & external stakeholders. HR Executive with more than 16 years experience in People Management, Hire to Exit, Performance Management, Employee Relations, Industrial Relations, Reward & Recognition, Succession Planning, HSE, System Transformation, Employee Engagement Programs, Large Project Management, New Contract Management & Loss of Contract Management. Operations & Customer Experience Executive with over 25 years experience in Airline Operations, Airport Management, Emergency Response Planning, Delay & Disruption Management, Ground Operations, Cargo Operations, Sales & Marketing, Aviation Security, HSE, Audit & Compliance, Airline Reservations, Cabin Crew, System Transformation, Customer Service, Customer Experience, Government Delegations & VIP Handling. Native English with the ability to converse in conversational German, Portuguese, French and basic Arabic.International experience in Australia, United Arab Emirates, United Kingdom, Singapore, Hong Kong, New Zealand & Japan.Airport operational experience at Sydney International Airport, Melbourne Tullamarine International Airport, Brisbane International Airport, Perth International Airport , Tokyo Narita International Airport, London Heathrow International Airport, London Gatwick International Airport, Manchester International Airport, Singapore Changi International Airport, Hong Kong International Airport, Dubai International Airport, Abu Dhabi International Airport. Successful launch of 5 airport airline station start ups globally, Sydney International Airport, Melbourne Tullamarine International Airport, Brisbane International Airport, Perth International Airport, Manchester International Airport for Etihad Airways.Aircraft handling experience. A380-8, B777-3, B787-9, B777-2, A340-5, A340-6.Airport Passenger Acceptance Control Systems - MACS, CUPAC, SABRE, AMADEUS, BABS, QUICKCHEKAirline Reservation Systems - MARS, AMADEUS, CUPID, SABRE, KRISCOMCargo Reservation Systems - CUBICAwarded ISS HERO Award 2021, ISS Facility Services & Excellence in Business Support 2022, Certis Security Australia.
Certis
View- Website:
- certisgroup.com
- Employees:
- 6415
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National Manager, People And CultureCertisBrisbane, Qld, Au
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National General Manager, People & CultureCertis Oct 2021 - PresentSingapore, SgFor almost 100 years, Certis has gathered unparalleled security expertise providing integrated security solutions in industries including aviation, transport, logistics, healthcare, government, critical infrastructure and commercial property and precincts. Primary Objectives:The remit of the role encompasses overseeing the strategic and operational HR functions across multiple regions and business units to ensure consistency, compliance, and alignment with the company’s overall goals. Key Achievements Included:Strategic:- Led the cost avoidance of 1.8 million dollars in redundancy risk, most recently with the transition out of the Sydney Trains contract. - Led the generation of over 500K in wage subsidy revenue through job active agent networks. - Led the reduction in legal costs of over 200K by managing Fair Work Australia unfair dismissal & general protections conciliation hearings in house. Operations:- Led national retention by driving attrition rates below 20% within 12 months of strategy launch. - Developed operational training that supported middle managers in the fundamentals of HR101 which resulted in increased productivity and reduced HR cases nationally by 30% over a 12 month period. Governance: - Led the assurance that all internal policies comply with the Fair Work Act in Australia.- Led the implementation of the performance management system ensuring consistency and fairness across the organisation, addressing underperformance and ensuring managers follow correct procedures to avoid legal risks.
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Department Head, People & Culture - Nsw Whole Of GovernmentIss Facility Services Australia And New Zealand Oct 2020 - Oct 2021Macquarie Park, Nsw, AuISS is a leading, global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care. Primary Objectives:The remit of the role encompasses overseeing the strategic and operational HR functions across multiple regions and business units to ensure consistency, Australian government compliance, and alignment with the company’s overall goals. Key Achievements Included:Strategic:- Led the generation of over $1.2 million in wage subsidy revenue through job active agent networks. - Led the reduction in legal costs of over 500K by managing Fair Work Australia unfair dismissal & general protections conciliation hearings in house. Operations:- Led national retention by driving attrition rates below 15% within 12 months of strategy launch. - Led & developed operational training that supported middle managers in the fundamentals of HR101 which resulted in increased productivity and reduced HR cases nationally by 25% over a 12 month period. Governance: - Led the assurance that all internal policies comply with the Fair Work Act in Australia.- Led workplace health and safety campaigns by promoting employee well-being, reducing workplace injuries, and ensuring a safe work environment. - Led employee relations and industrial relations by handling complex ER issues, such as grievances, disputes and disciplinary actions across the organisation. -
Head Of People, Commercial & Operations - Asia Pacific, Middle East & EuropeFlight Disruptions Oct 2016 - Oct 2020Mascot, Nsw, AuFlight Disruptions is a specialised company focused on assisting airline passengers affected by flight delays, cancellations, and other travel disruptions. It provides customer support and advocacy services, helping airlines and their passengers to lodge grievances and seek compensation in line with regulatory requirements. The company aims to improve the overall passenger experience during unforeseen travel disruptions by offering expert guidance and support in navigating the complexities of travel disruptions and airline policies.Primary Objectives:The remit of the role encompasses combining strategic leadership with operational execution, focusing on expanding the business and maintaining strong relationships with key stakeholders in the aviation industry.Key Achievements Included: Strategic:- Led the expansion of airline partnerships by successfully negotiating commercial contracts with more than 50 global airline stations, enhancing the company’s reputation as a trusted partner.- Led the global operational growth by scaling the company’s operation to cover multiple regions such as Australia, New Zealand, Middle East & Europe establishing a global footprint.- Led the introduction of innovative technology-driven customer solutions that streamline the compensation claim process for passengers.Operations:- Led operational resilience during crisis by successfully managing operations during significant industry disruptions e.g pandemic related travel restrictions ensuing business continuity and customer satisfaction.- Led optimised workflow automation by introducing automation tools for managing customer queries and claims, reducing manual workload and increasing the speed of responses and resolutions.Governance:- Led regulatory expertise and compliance by establishing the company as an expert in aviation regulations, helping passengers navigate complex compensation rules across different countries and ensuring compliance with international standards. -
Airport Manager - People, Operations & Customer ServiceEtihad Mar 2007 - Sep 2016Abu Dhabi, Abu Dhabi, Ae -
Supervisor Airport Operations & Customer ServicesEtihad Jul 2006 - Mar 2007Abu Dhabi, Abu Dhabi, Ae
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Supervisor Airport Operations & Customer ServicesEmirates Nov 2005 - Jul 2006Dubai, Ae -
Airport Operations & Customer Services AgentEmirates Aug 2003 - Nov 2005Dubai, Ae
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International Cabin CrewEmirates Jul 2002 - Aug 2003Dubai, Ae
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Airport Operations & Customer Services OfficerCathay Pacific Airways Oct 1999 - Jul 2002Chek Lap Kok, Hk -
Cargo Operations OfficerCathay Pacific Airways Jan 2000 - Jan 2002Chek Lap Kok, Hk
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International Reservations Sales OfficerSingapore Airlines Oct 1997 - Oct 1999Singapore, Singapore, Sg -
Sales & Marketing OfficerSingapore Airlines Apr 1996 - Oct 1997Singapore, Singapore, Sg
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Customer Service OfficerWoolworths Supermarkets Dec 1993 - Apr 1996Bella Vista, Nsw, Au
Greg Shaw Skills
Greg Shaw Education Details
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Australian Pacific CollegeDiploma Of Human Resources Management -
IoshOccupational Health & Safety
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IoshManaging Safely
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Iata TrainingAviation/Airway Management And Operations
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Port Hacking High SchoolHigher School Certificate
Frequently Asked Questions about Greg Shaw
What company does Greg Shaw work for?
Greg Shaw works for Certis
What is Greg Shaw's role at the current company?
Greg Shaw's current role is National Manager, People and Culture.
What is Greg Shaw's email address?
Greg Shaw's email address is gr****@****oup.com
What schools did Greg Shaw attend?
Greg Shaw attended Australian Pacific College, Iosh, Iosh, Iata Training, Port Hacking High School.
What skills is Greg Shaw known for?
Greg Shaw has skills like Airports, Airlines, Aviation, Airport Management, Flights, Management, Commercial Aviation, Iata, Customer Service, Ground Handling, Sabre, Aviation Security.
Who are Greg Shaw's colleagues?
Greg Shaw's colleagues are Choo Beng Hwa, Tani Taniraja27, Eugenie Franzinelli, Abdul Razak, Frances Pujanes, Knox Ong, Kandy Vicky.
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