Greg Shaw Email & Phone Number

Brisbane, Qld, Au

Singapore, Sg

For almost 100 years, Certis has gathered unparalleled security expertise providing integrated security solutions in industries including aviation, transport, logistics, healthcare, government, critical infrastructure and commercial property and precincts. Primary Objectives:The remit of the role encompasses overseeing the strategic and operational HR functions across multiple regions and business units to ensure consistency, compliance, and alignment with the company’s overall goals. Key Achievements Included:Strategic:- Led the cost avoidance of 1.8 million dollars in redundancy risk, most recently with the transition out of the Sydney Trains contract. - Led the generation of over 500K in wage subsidy revenue through job active agent networks. - Led the reduction in legal costs of over 200K by managing Fair Work Australia unfair dismissal & general protections conciliation hearings in house. Operations:- Led national retention by driving attrition rates below 20% within 12 months of strategy launch. - Developed operational training that supported middle managers in the fundamentals of HR101 which resulted in increased productivity and reduced HR cases nationally by 30% over a 12 month period. Governance: - Led the assurance that all internal policies comply with the Fair Work Act in Australia.- Led the implementation of the performance management system ensuring consistency and fairness across the organisation, addressing underperformance and ensuring managers follow correct procedures to avoid legal risks.

Macquarie Park, Nsw, Au

ISS is a leading, global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable - delivered to high standards by people who care. Primary Objectives:The remit of the role encompasses overseeing the strategic and operational HR functions across multiple regions and business units to ensure consistency, Australian government compliance, and alignment with the company’s overall goals. Key Achievements Included:Strategic:- Led the generation of over $1.2 million in wage subsidy revenue through job active agent networks. - Led the reduction in legal costs of over 500K by managing Fair Work Australia unfair dismissal & general protections conciliation hearings in house. Operations:- Led national retention by driving attrition rates below 15% within 12 months of strategy launch. - Led & developed operational training that supported middle managers in the fundamentals of HR101 which resulted in increased productivity and reduced HR cases nationally by 25% over a 12 month period. Governance: - Led the assurance that all internal policies comply with the Fair Work Act in Australia.- Led workplace health and safety campaigns by promoting employee well-being, reducing workplace injuries, and ensuring a safe work environment. - Led employee relations and industrial relations by handling complex ER issues, such as grievances, disputes and disciplinary actions across the organisation.

Mascot, Nsw, Au

Flight Disruptions is a specialised company focused on assisting airline passengers affected by flight delays, cancellations, and other travel disruptions. It provides customer support and advocacy services, helping airlines and their passengers to lodge grievances and seek compensation in line with regulatory requirements. The company aims to improve the overall passenger experience during unforeseen travel disruptions by offering expert guidance and support in navigating the complexities of travel disruptions and airline policies.Primary Objectives:The remit of the role encompasses combining strategic leadership with operational execution, focusing on expanding the business and maintaining strong relationships with key stakeholders in the aviation industry.Key Achievements Included: Strategic:- Led the expansion of airline partnerships by successfully negotiating commercial contracts with more than 50 global airline stations, enhancing the company’s reputation as a trusted partner.- Led the global operational growth by scaling the company’s operation to cover multiple regions such as Australia, New Zealand, Middle East & Europe establishing a global footprint.- Led the introduction of innovative technology-driven customer solutions that streamline the compensation claim process for passengers.Operations:- Led operational resilience during crisis by successfully managing operations during significant industry disruptions e.g pandemic related travel restrictions ensuing business continuity and customer satisfaction.- Led optimised workflow automation by introducing automation tools for managing customer queries and claims, reducing manual workload and increasing the speed of responses and resolutions.Governance:- Led regulatory expertise and compliance by establishing the company as an expert in aviation regulations, helping passengers navigate complex compensation rules across different countries and ensuring compliance with international standards.

Abu Dhabi, Abu Dhabi, Ae

Abu Dhabi, Abu Dhabi, Ae

Dubai, Ae

Dubai, Ae

Dubai, Ae

Chek Lap Kok, Hk

Chek Lap Kok, Hk

Singapore, Singapore, Sg

Singapore, Singapore, Sg

Bella Vista, Nsw, Au

Diploma, Diploma Of Human Resources Management

Certificate Iv, Occupational Health & Safety

Certificate, Managing Safely

Airport Station Management, Aviation/Airway Management And Operations

Higher School Certificate