Greg Sauer Email and Phone Number
Greg Sauer work email
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Greg Sauer personal email
Customer service-driven Contact Center Management professional who can bring immediate focus to every aspect of call center development, implementation and operations, while achieving competitive performance goals.Specialties: Experienced in the development of effective teams focused on exceptional customer service. Skilled in the direction of all administrative, financial, and strategic process and workflow initiatives for call center operations.
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Manager, Insurance Sales And ServiceUsaa Oct 2013 - PresentColorado Springs, Colorado AreaCoach, mentor, and develop a team of front-line Insurance Professionals in a contact center environment that are responsible for providing exceptional member experience for sales, service, retention and underwriting of personal lines products in all locations, using multiple contact channels. Accountable for enterprise, financial, and market performance through my team's results in relationship management, operational effectiveness, member retention and risk management. -
Manager, Insurance Sales And ServiceUsaa Oct 2013 - PresentColorado Springs, Colorado, United States
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Senior Investment SpecialistUsaa Apr 2011 - Sep 2013Colorado Springs, ColoradoProvide coaching and feedback to Investment Specialists, handle escalated situations, staff helpline to assist with procedural questions. Handle incoming Member calls involving their brokerage and mutual fund accounts and IRAs, process investment account transactions, conduct referrals relating to advice and solutions. Secured Series 7, Series 63 and Series 65 licenses.
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Sales Operations ManagerConvergys Jan 2010 - Mar 2011Pueblo, Colorado, United StatesResponsible for coaching and professional development of 16 Sales Managers and 240 Sales Associates to include coaching Managers on HR guidelines and on effective delivery of sales coaching feedback, training all Managers and Associates on proprietary sales processes for closing the business, deepening the relationship or retaining at-risk accounts. Created and delivered internal sales promotions and floor-wide incentives. Was responsible for site sales and account retention results of all Managers and Sales Associates on national Direct TV account.
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Shift ManagerPrc Nov 2009 - Jan 2010Supervised 6 Team Managers and 75 direct sales Associates in high volume inbound direct sales environment. Responsible for hitting aggressive daily and weekly sales goals, coaching and development of team managers, and administration of middle (swing) shift daily incentives and process communication.
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Business Analyst - Account ManagerVisa Dps Jun 2009 - Nov 2009Support operational relationships and fulfill day-to-day service needs for Visa Debit Processing Service clients. Proactive identification of processing efficiencies, provide system enhancement consultation and support. Prepare weekly and monthly reports for presentation to clients. (This was a six-month contract position.)
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Process And Planning ManagerCompassion International Mar 2007 - Nov 2008Manage and direct multiple strategic process improvement initiatives, including homesourcing, 3rd party outsourcing, sponsor satisfaction surveys, and automated performance management solutions; develop and maintain departmental service level strategy; oversee all reporting and database management needs, as well as department level technical and telephony support. -
Contact Center ManagerCompassion International Mar 2005 - Mar 2007Managed all aspects of contact center (to include inbound, outbound and most customer service correspondence/e-mail), including staffing, workload management, trend analysis, budgeting, workflow process engineering, and coaching and development of supervisory staff. Managed and mentored 65-70 associates, 4 supervisors and Workforce Manager. Responsible for setting and implementing departmental policy and process, including productivity metrics, contact center quality, and definitive attendance and punctuality guidelines.
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Senior Team ManagerBank Of America Jan 2000 - Mar 2005Direct supervision of 16 sales associates and one team lead in the Loyalty Operations (ie: Retention) department, ensuring that monthly, quarterly and annual balance retention and new balance goals were met. Provided coaching, feedback, and development to staff. Designed and implemented weekly and monthly incentive programs, conducted training sessions, managed software controlling incoming call volume to department. Responsible for credit line increase project work resulting in significant additional new balances and customer retention. -
Team ManagerFleet Credit Card Services Nov 1998 - Jan 2000Direct supervision of 16 customer service representatives and one team lead. Provided coaching, feedback and development to associates, ensuring that they had the tools and knowledge to service our customers effectively and efficiently. Conducted stand-up training sessions, facilitated team meetings, coached through regular one-on-one sessions with agents. Championed several projects that resulted in significant process enhancements for interviewing/hiring, credit line increase exceptions and fee adjustment requests. -
Client Account ManagerCitibank Commercial Cards Oct 1997 - Nov 1998Provided "white glove" service to clients as manager of portfolio of 15 Fortune 500 companies' business card programs. Serviced these companies' program administrators by providing new account set ups, securing company spending limit increases, designing custom reporting packages, and tailoring payment and billing processes to meet their individual company needs. Worked closely with our systems group and client development to meet client-specific portfolio needs as they arose. -
Senior Customer Relationship ManagerCitibank Consumer Cards May 1995 - Sep 1997Managed a population of customers whose inquiries could not be adequately addressed at the initial level. These calls required handling more complex issues, and included unresolved billing disputes, requests for additional credit, major policy or procedural complaints, and any other situation where the customer requested to speak with management. Had Senior Credit Analyst signing authority to grant incremental credit line increases, and participated in re-design, implementation, and on-going use of behavior-based interview process.
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Trainer/Service ProfessionalCitibank Consumer Cards Nov 1988 - May 1995Serviced inbound customer calls in whatever capacity required: Answered questions about customers' accounts, explained bank policies, and resolved billing questions/issues. Participated in interviewing and hiring new service professionals. From Jan. 1992 to Nov. 1992, taught customer service new hires every aspect of the service professional position, including bank policies and procedures, customer service orientation and soft skills. Spent several weeks with each new class as an "on the job training coach" after they hit the floor.
Greg Sauer Skills
Greg Sauer Education Details
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Business Administration And Management, General -
Business Management
Frequently Asked Questions about Greg Sauer
What company does Greg Sauer work for?
Greg Sauer works for Usaa
What is Greg Sauer's role at the current company?
Greg Sauer's current role is Manager, Insurance Sales and Service at USAA.
What is Greg Sauer's email address?
Greg Sauer's email address is sa****@****ink.net
What schools did Greg Sauer attend?
Greg Sauer attended Colorado Technical University, Colorado Technical University, Colorado Technical University, Colorado Technical University, Colorado Technical University.
What are some of Greg Sauer's interests?
Greg Sauer has interest in Photography, Hiking, Camping, Backpacking.
What skills is Greg Sauer known for?
Greg Sauer has skills like Call Centers, Leadership, Management, Process Improvement, Team Building, Customer Service, Performance Management, Training, Operations Management, Coaching, Strategy, Team Leadership.
Who are Greg Sauer's colleagues?
Greg Sauer's colleagues are Danielle Turner, Cams, Jennifer Oates, Ken Preston, Alysha Neu, Yinka Atanda, Mba, Cams, Alice Brillantes, Hershley Ogé.
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