Greg Schultz Email & Phone Number

United States

Buffalo/Niagara, New York Area

• Acted as point of contact for team escalations and customer satisfaction concerns. Responsibilities include researching, identifying and resolving the issue to the customer's satisfaction.
• Created spreadsheets and macros in Excel to assist in the processing of a variety of different types of customer data.
• Monitored team KPIS of order processing, quotation generation, delivery follow up and customer interaction to manage team development and training.
• Spearheading strategic software distribution initiatives, optimizing workflows, and ensuring seamless delivery of products to global markets across 2 teams located in US and offshore - Manila.
• Team lead of a high-performing team to streamline distribution processes, reducing time-to-market and enhancing customer satisfaction.
• Comfortable collaborating cross-functionally with product development, marketing, and sales teams to align distribution strategies with business objectives.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Assist customers with product inquiries, provide expert guidance, while creating a welcoming and efficient shopping experience.
• Ensured meticulous attention to detail in the arrangement and presentation of floor displays, captivating customers with visually appealing layouts that highlight product features and promotions effectively.
• Contribute to a positive team environment by collaborating with colleagues to meet and exceed sales targets and uphold the highest standards of customer service.

Technology Management, Business Administration And Management, General

Education record