Greg Schultz Email & Phone Number

United States

Buffalo/Niagara, New York Area

• Acted as point of contact for team escalations and customer satisfaction concerns. Responsibilities include researching, identifying and resolving the issue to the customer's satisfaction.• Created spreadsheets and macros in Excel to assist in the processing of a variety of different types of customer data.• Monitored team KPIS of order processing, quotation generation, delivery follow up and customer interaction to manage team development and training.• Spearheading strategic software distribution initiatives, optimizing workflows, and ensuring seamless delivery of products to global markets across 2 teams located in US and offshore - Manila.• Team lead of a high-performing team to streamline distribution processes, reducing time-to-market and enhancing customer satisfaction.• Comfortable collaborating cross-functionally with product development, marketing, and sales teams to align distribution strategies with business objectives.• Equipped with extensive experience in overseeing the end-to-end distribution operations, dept at developing and implementing strategic initiatives to streamline workflows, reduce costs, and enhance overall productivity.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

• Assist customers with product inquiries, provide expert guidance, while creating a welcoming and efficient shopping experience. • Ensured meticulous attention to detail in the arrangement and presentation of floor displays, captivating customers with visually appealing layouts that highlight product features and promotions effectively. • Contribute to a positive team environment by collaborating with colleagues to meet and exceed sales targets and uphold the highest standards of customer service.

Technology Management, Business Administration And Management, General

Education record