Greg Chambers Email & Phone Number

London, England, United Kingdom

Running a global team whose mission is to make it easy and enjoyable for developers to go from a business idea to delivering an innovative product, by improving and upgrading tools, streamlining processes, automating and strengthening controls, and helping development teams to adopt modern ways of working.

Budapest, Hungary

• Key role supporting the execution of strategic priorities for 12,000 employees working in Citi Service Centres across EMEA and partnering with global teams in the implementation of standardised best practice
• Manage a team of Business Office Managers in four locations focussing on consistent and quality delivery of communication strategy, MIS reporting, controls, stakeholder engagement, employee engagement and audit
• Support the EMEA Operations and Technology Regional Head as well as the in-country Service Centre Site Heads in the execution of strategic priorities and the harmonisation of approach across the region
• Partner closely with Reality Services, HR, Public Affairs, Risk & Control, Compliance, Audit, Legal and Security Services in the execution of projects to ensure timely delivery to a high standard
• Part of a Global team supporting the implementation of best practice through identification and subsequent adoption across Citi’s network of over 100,000 service centre employees
• CAO for Citi Shared Services EMEA managing the business office function interacting with senior stakeholders to enable progress of functions within the business unit.

Budapest, Hungary

Budapest, Hungary

Budapest, Hungary

• Communications Manager for a diverse service centre in Budapest with over 1000 employees on site
• Responsible for site communication strategy including employee engagement, stakeholder management, and external marketing with a deep understanding of the complex organisational structure
• Alignment of site objectives to global standards, leveraging best practice whilst catering appropriately for the local population through analysis of employee feedback mechanisms and interpreting data
• Ensure a consistent message in corporate employee communication vehicles, utilising a broad array of communication solutions and media
• Create and manage project plans for both employee communication events and senior visitors and clients to the site
• Manage the dissemination of information throughout the organisation through appropriate channels

Budapest, Hungary

• Manager of a team of specialist SME’s and Leads for the EMEA HR Shared-Services team serving 52 countries
• EMEA Annual Compensation Cycle end-to-end process, including relationship management, project planning, data upload, payroll coordination and reconciliation for 35000 employees in EMEA
• Ownership of mergers, acquisitions and divestitures across EMEA from an HR perspective often requiring on-site consultation with local HR and collaboration with buyers, including managing four high profile deals in EMEA
• Team included system owners and SMEs for the majority of most utilised HR systems in EMEA including Oracle HRMS, Taleo, WorkBrain, TotalComp and SAP
• Ownership of EMEA HRMS Data Quality within team with focus on root-cause analysis
• HRMS to payroll system interfaces managed within function sending payment detail including bonus and pension data

London, United Kingdom

• Operations Manager of 11 employees in 2 UK locations (London and Derby)
• Strategy planning and analysis, client delivery, relationship and vendor management
• Employee lifecycle, including on/off-boarding, new hire inductions, CRB and LOA
• Responsible for delivering quality service within agreed SLA’s whilst abiding with strict risk controls
• Involved in location strategy of the service desk between geographies
• Vendor manager with experience in contract negotiation and management

• HR generalist and Head of Service Delivery in flagship city-centre store of 450 employees
• Wage planning and execution, recruitment, training, sales forecasting, LTO and contract base management
• High levels of ER and performance management including disciplinary and grievance and dismissal
• Managed directly 7 HR Associates and 3 Service Managers
• Responsible for Service Delivery across store with clearly defined retail metrics including external surveying
• Deputy Store Manager in lieu of General Manager

• Responsible for Admin functions, Cash Office and Security teams comprising 17 employees including 1 Deputy Manager
• Role involved responsibility for compliance, health and safety, risk assessments, cash management and all audits
• Cost management including shrink reduction and expenditure control working to tight targets and budgets
• Reduced exposure by 27% in 3 months through following rigorous audit and reconciliation practices

Dunbar, Scotland

• Responsible for a team of 90 employees including 8 supervisors and 1 Deputy Manager. Responsible for all aspects of people management and service delivery
• Responsible for cash handling, loss investigation and subsequent corrective action
• Service measures included customer satisfaction, operational standards, compliance and metrics
• Role additionally included Duty Manager, events management and PR/marketing in the local area

Livingston, Scotland

• Managed ‘non-fresh food’ and ‘non-edible’ in 24 hour operation in a large Supercentre
• Responsible for 35 employees including 4 supervisors
• Measured on Availability, book stock, shrink, shop-floor and warehouse standards as well as all aspects of people management.

Edinburgh, United Kingdom

• Duty Manager function in a busy city-centre public house
• Responsible for general management in managers absence
• Cash handling, health and safety and stock replenishment as well as people management