Greg Thompson Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

- Provide ongoing service and support for Delta Dental of Washington customers and producers.- Manage the internal renewal processes, special projects, participate in client service calls, and represent DDWA at meetings/benefit fairs.- Resolve service issues, proactively service accounts, generate and provide reports when requested.- Conduct employee enrollment meetings and give presentations at customer/broker meetings.- Responsible for 200+ accounts

- Cultivated and maintained strong relationships with providers and dental office staff to support network maintenance, growth, new product development, and business initiatives.- Developed and implemented business intelligence and market analysis reports, collaborating with teams within DDWA and the dental provider community to gain perspective on trends, issues and areas of opportunity.- Participated in designated provider outreach and community focused events.

Greater Seattle Area

Responsible for overseeing the end-to-end provider experience for a defined book of business of 30+ physician offices, hospitals, and health care organizations. Responsible for supporting market and national initiatives while working in collaboration with Experience Managers, Accounts Receivable Specialists, Contracting, Market Medical Executives and other matrix partners to ensure market and national goals are achieved.

Nashville, Tennessee

Directly supervised call center operations for Medicare and Medicaid insurance beneficiaries and providers. Responsible for daily direction to multi-functional team members in a matrix environment that includes; Customer Service, Provider Operations, Claims, Pharmacy, Health Services, Net Operations, etc.

Greater Nashville Area, Tn

Hired into lesser assignments and rapidly promoted into management. Directly managed total store and pharmacy operations. Have multi-unit leadership experience in several markets. Responsible for the management of $12+ million dollars in sales revenue on an annual basis. Reputation for offering world-class customer service.

Orlando, Florida Area

- Earned awards for excellent sales performance, including "Successful New Agent Award" for leading the location in sales- Consistently met and frequently exceeded the financial objectives of represented clients. Assessed risk tolerance and investment/risk-management goals to recommend solutions optimally suited to client needs- Provided sound financial, insurance and wealth-management services to protect client assets - Specialized in Long Term Care, Medicare supplements, and Annuities- Displayed strong team player ethics, and willingness to help all reach goals

Master’S Degree, Health Services Administration

Bachelor’S Degree, Health Services Administration